Accessibility Statement

1. Our Commitment

We believe everyone deserves access to technical help, regardless of ability. We design our website with accessibility in mind and continuously work to improve the experience for all users.

2. Standards We Target

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines define how to make web content more accessible to people with disabilities including visual, auditory, cognitive, and motor impairments.

3. Accessibility Features

• Semantic HTML structure with proper heading hierarchy
• Alt text on all informational images
• Colour contrast ratios meeting or exceeding WCAG AA requirements (4.5:1 for text)
• Keyboard navigation support for all interactive elements
• Focus indicators visible on all interactive elements
• No content that flashes more than 3 times per second
• Descriptive link text (no "click here" links)
• Form fields with associated labels

4. Known Limitations

We are aware of the following limitations that we are actively working to address:

• Some PDF documents linked from the site may not be fully screen-reader accessible. We are converting these to accessible HTML.
• Third-party live chat widgets may have accessibility limitations not under our direct control.

5. Assistive Technology Compatibility

This site is designed to be compatible with common assistive technologies including NVDA, JAWS, and VoiceOver screen readers, and is tested on current versions of Chrome, Firefox, Safari, and Edge.

6. Feedback and Contact

If you encounter an accessibility barrier on our website, please let us know. We take all accessibility feedback seriously and aim to respond within 5 business days.

Email: [email protected]
Phone: (800) 000-0000
Please describe the barrier you encountered and the assistive technology you are using.

7. Formal Complaints

If you are not satisfied with our response to an accessibility issue, you have the right to contact the relevant authorities in your jurisdiction. In the US, you may file a complaint with the Department of Justice under the Americans with Disabilities Act (ADA).