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Official HP Customer Support
1-800-474-6836 Printers, PCs & general support
schedule Mon–Fri 8 AM–8 PM ET, Sat 9 AM–6 PM ET
verifiedVerified Official blockNo Hidden Fees
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Business / Alternate Line
1-800-334-5144 HP Business & Enterprise support
Support available via: PhoneLive ChatVirtual AgentIn-Store
info
About HP Inc.
HP Inc. (formerly Hewlett-Packard) is one of the world's largest technology companies, headquartered in Palo Alto, CA. HP printers span the OfficeJet, LaserJet, ENVY, DeskJet, and PageWide families — covering everything from home photo printing to enterprise-grade document management. HP's customer support handles setup, driver issues, ink troubleshooting, and warranty claims for all models sold in the USA and Canada.
call
When to Call HP Support
These situations typically require speaking with a HP representative directly.
- check_circle Your HP printer shows an error code you can't clear after restarting
- check_circle Ink cartridges are not recognized despite being genuine HP cartridges
- check_circle Your printer was purchased within the last year and has a hardware defect
- check_circle You need help setting up HP Instant Ink subscription or billing questions
print HP Products & Devices Covered
This support number handles service and technical support for the following HP products.
print HP OfficeJet series
print HP LaserJet series
print HP ENVY series
print HP DeskJet series
print HP PageWide series
print HP DesignJet plotters
print HP scanners
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Common HP Issues
The most-reported HP problems and what to expect when you call for each.
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Printer not printing
Printer shows online but won't process jobs from the queue
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Paper jam errors
Frequent jams even with correct paper loaded and cleared
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Ink cartridge not recognized
Printer won't accept genuine or third-party ink cartridges
chevron_right wifi
Wi-Fi printing setup
Can't connect printer to home or office wireless network
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Driver installation issues
Windows or macOS won't find or install printer drivers
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Fix It Yourself
Try these steps before calling. They resolve the majority of common HP issues.
1
Restart devices in order
Turn off your printer, router, and computer. Wait 30 seconds. Power on the router first, then the printer, then your computer. This clears network conflicts that cause most 'offline' issues.
2
Run HP Print and Scan Doctor
Download HP's free diagnostic tool from support.hp.com — it auto-detects and fixes most common print and scan issues in minutes without a phone call.
3
Update printer firmware
Go to hp.com/support, enter your printer model number, and install the latest firmware update. Many cartridge recognition and connectivity bugs are fixed in firmware updates.
shield Warranty & Coverage
HP printers include a 1-year limited hardware warranty covering defects in materials and workmanship. Extended coverage is available through HP Care Packs, offering up to 3 years of on-site support.
quiz HP FAQ
Common questions answered by our research team.
add How do I reset my HP printer to factory settings?
Press and hold the Wi-Fi button and Cancel button simultaneously for 3 seconds until the power light blinks. This restores all network settings to factory defaults. For a full factory reset, go to Settings → Restore Defaults on the printer's control panel.
add Why does my HP printer say 'offline' when it's turned on?
This usually means the Windows print spooler needs a restart. Go to Services, find 'Print Spooler', right-click and restart. Then go to Printers & Scanners, right-click your HP printer and select 'See what's printing', then uncheck 'Use Printer Offline'.
add Does HP offer free technical support?
HP offers free phone and chat support during the warranty period (typically 1 year). After warranty expires, paid support options are available through HP Care Packs. HP Instant Ink subscribers receive enhanced support.
add How do I find my HP printer model number?
The model number is printed on a label on the front or bottom of the printer. You can also find it by printing a configuration page: press and hold the wireless button for 3 seconds to print a wireless network report that includes the model.
add What is HP Instant Ink and how does it work?
HP Instant Ink is a subscription ink delivery service ($0.99–$17.99/month) where HP monitors your ink levels remotely and ships new cartridges before you run out. You pay per page printed, not per cartridge. Plans cover 10 to 700 pages per month.
business_center HP Business Support
HP Business support covers LaserJet, PageWide, and DesignJet enterprise models with dedicated business account managers.
phone
Business Line: 1-800-334-5144