support_agent
Official Ring Customer Support
1-800-656-1918 All Ring devices, app & monitoring
schedule 24/7 Support Available — Available 24/7
verifiedVerified Official blockNo Hidden Fees access_time_filled24/7 Support
Support available via: PhoneLive Chat24/7 SupportIn-App Support
info
About Ring LLC (Amazon)
Ring was founded in 2013 in Santa Monica, CA, and acquired by Amazon in 2018. Ring pioneered the video doorbell category and has expanded into a full home security ecosystem including indoor/outdoor cameras, Ring Alarm professional monitoring, smart lighting (Ring Spotlight, Floodlight), and the Ring Alarm Pro with built-in eero Wi-Fi mesh. Ring products integrate deeply with Amazon Alexa for voice control and live view on Echo Show devices.
call
When to Call Ring Support
These situations typically require speaking with a Ring representative directly.
- check_circle Your Ring doorbell is pressed but no chime or notification is triggered
- check_circle Live View in the Ring app shows a loading spinner and never connects
- check_circle Your Ring Alarm base station shows offline and security monitoring is interrupted
- check_circle You're locked out of your Ring account due to two-factor authentication issues
doorbell Ring Products & Devices Covered
This support number handles service and technical support for the following Ring products.
doorbell Ring Video Doorbells (all generations)
doorbell Ring Stick Up Cam
doorbell Ring Spotlight Cam
doorbell Ring Floodlight Cam
doorbell Ring Indoor Cam
doorbell Ring Alarm Security System
doorbell Ring Alarm Pro
doorbell Ring Smart Lighting
build
Common Ring Issues
The most-reported Ring problems and what to expect when you call for each.
notifications_off
Doorbell not ringing inside
Ring doorbell pressed but indoor chime or phone doesn't ring
chevron_right videocam_off
Live View not loading
Ring camera shows spinning circle in app and never connects
chevron_right motion_photos_off
Motion detection not triggering
Events not captured despite motion in the camera's view zone
chevron_right security
Ring Alarm offline
Ring Alarm base station shows offline, monitoring interrupted
chevron_right lock_person
Account locked / 2FA issues
Can't access Ring account after two-factor authentication reset
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common Ring issues.
1
Check Wi-Fi signal (RSSI) in Device Health
In the Ring app, open your device → Device Health → Signal Strength. RSSI better than -60 is good. If it reads -70 or worse, your doorbell needs a Wi-Fi extender — this is the #1 cause of Live View failures and missed events.
2
Enable People Only Mode to reduce false alerts
Go to Motion Settings → Smart Alerts → People Only Mode. This uses on-device AI to only alert you to human motion, dramatically reducing notifications from cars, animals, and shadows while still capturing all events in video history.
3
Hardwire battery doorbells for best performance
Battery Ring doorbells can be wired to existing doorbell wiring (8-24V AC) for continuous power. Hardwiring enables 24/7 recording, snapshot capture between events, and consistent Live View — features not available in battery-only mode.
shield Warranty & Coverage
Ring devices include a 1-year limited hardware warranty. Ring Protect subscribers get an extended 1-year warranty on their Plan Start Date. Replacement devices are shipped without waiting for the defective unit to arrive.
quiz Ring FAQ
Common questions answered by our research team.
add Does Ring require a monthly subscription?
Basic Ring features (real-time alerts, Live View, two-way talk) are free. Ring Protect Basic starts at $4.99/month per device for 180-day video history. Ring Protect Plus is $10/month for the whole home plus professional monitoring. Without a plan, video is not saved.
add How far does Ring motion detection reach?
Ring Video Doorbells detect motion up to 30 feet away in a 160-degree horizontal field. Ring cameras with adjustable motion zones can be fine-tuned for distance and angle. Ring Spotlight and Floodlight Cam covers up to 30 feet with 270-degree detection.
add Is Ring compatible with Google Home?
Ring works natively with Amazon Alexa for announcements, live view on Echo Show, and arm/disarm commands. Google Home compatibility is limited. For smart home cross-platform use, most Ring users stick with the Ring app as their primary interface.
add How do I share Ring access with family members?
In the Ring app, go to your device → Shared Users → Add a Shared User. Enter their email address. Shared users get the Ring app with access to Live View, recorded videos, and event alerts for the devices you specify.
add What happens if the power goes out — does Ring Alarm still work?
The Ring Alarm Base Station has a built-in 24-hour backup battery for power outages. Ring Alarm Pro adds an optional cellular backup connection so monitoring continues even if your internet goes out. Without Ring Protect, monitoring is app-based only.