Your privacy is important to us. This Privacy Policy explains what information Connect Global Help ("we", "our", "us") collects when you use connectglobalhelp.com and our support services, how we use it, and your rights regarding that information.
1. Information We Collect
Information You Provide
- Contact information — name, email address, and phone number when you submit a contact form, start a live chat, or schedule a callback.
- Support session details — device model, operating system, error descriptions, and screenshots you share with us during a support session.
- Payment information — billing name and email address. Card numbers are processed by our payment processor (Stripe) and are never stored on our servers.
Information Collected Automatically
- Usage data — pages visited, time spent on pages, browser type, operating system, and referring URL, collected via cookies and analytics.
- IP address — used for security, fraud prevention, and approximate geographic location (country/state level only).
- Cookies — session cookies for site function, analytics cookies (with consent), and affiliate tracking cookies for Amazon Associate links.
2. How We Use Your Information
- To provide, deliver, and improve our technical support services
- To respond to your support requests and follow up on resolved sessions
- To process payments and send receipts
- To send service-related communications (not marketing, unless you opt in)
- To analyse site usage and improve our website and services
- To comply with legal obligations and prevent fraud
3. Information Sharing
We do not sell, rent, or trade your personal information. We share data only with:
- Service providers — Stripe (payments), LiveChat or Crisp (chat platform), Google Analytics (with anonymisation enabled), and cloud infrastructure providers — all bound by confidentiality agreements.
- Amazon Associates — when you click an affiliate product link, Amazon may set cookies. See Amazon's Privacy Notice.
- Legal requirements — when required by law, court order, or to protect the rights and safety of Connect Global Help or others.
4. Amazon Affiliate Disclosure
Connect Global Help is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. When you click an affiliate link and make a purchase, we may earn a commission at no extra cost to you. We only recommend products our specialists genuinely endorse.
5. Cookies
We use the following categories of cookies:
- Strictly necessary — required for the site to function. Cannot be disabled.
- Analytics — help us understand how visitors use the site. Requires consent.
- Affiliate tracking — Amazon Associates link tracking. Active only when you click product links.
You can manage cookie preferences via our Cookie Consent banner or your browser settings.
6. Data Retention
Support session records are retained for 12 months and then deleted or anonymised. Payment records are retained for 7 years as required by law. Analytics data is retained for 26 months in aggregate form.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise any of these rights, contact us at [email protected]. We respond within 30 days.
8. Security
We use HTTPS/TLS encryption for all data in transit. Payment data is handled exclusively by PCI-DSS-compliant processors. We do not store credit card information on our servers.
9. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website. Continued use after changes constitutes acceptance.
11. Contact
Questions about this Privacy Policy? Contact us at [email protected] or via the Contact page.