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Official Linksys Customer Support
1-800-546-5797 All Linksys routers & mesh systems
schedule 24/7 Support Available — Available 24/7
verifiedVerified Official blockNo Hidden Fees access_time_filled24/7 Support
Support available via: PhoneLive Chat24/7 Support
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About Linksys LLC
Linksys was founded in 1988 in Irvine, CA, and was acquired by Cisco in 2003 before being sold to Belkin in 2013. Linksys pioneered affordable home routing in the USA and continues to serve home and small business users with Velop mesh systems, MX series Wi-Fi 6 routers, and the Linksys Smart Wi-Fi platform for remote management. Linksys offers one of the few 24/7 phone support lines in the home networking category.
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When to Call Linksys Support
These situations typically require speaking with a Linksys representative directly.
- check_circle Your Velop mesh nodes won't sync or a node shows offline in the Linksys app
- check_circle Your router lost its internet connection and basic troubleshooting hasn't helped
- check_circle You need help configuring Linksys Smart Wi-Fi account features remotely
- check_circle Your router is under warranty and showing hardware defects
router Linksys Products & Devices Covered
This support number handles service and technical support for the following Linksys products.
router Linksys Velop mesh Wi-Fi systems
router Linksys MX series Wi-Fi 6/6E routers
router Linksys EA series routers
router Linksys E series routers
router Linksys MR series routers
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Common Linksys Issues
The most-reported Linksys problems and what to expect when you call for each.
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Velop node offline
One or more Velop nodes show offline in the Linksys app
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No internet connection
Router has power and Wi-Fi signals but no internet on any device
chevron_right smartphone
Linksys app not connecting
Can't access router settings through the Linksys app
chevron_right lan
Double NAT issues
Using Linksys behind another router causing gaming or VPN problems
chevron_right wifi_off
Guest network not working
Guest Wi-Fi network shows connected but has no internet
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common Linksys issues.
1
Reboot all devices in sequence
Turn off your modem, Linksys router, and all mesh nodes. Wait 2 minutes. Power on the modem first, wait for all lights to stabilize, then power on the main router, then the satellite nodes one by one.
2
Use your Linksys Smart Wi-Fi account for remote access
Create a free Linksys Smart Wi-Fi account at linksyssmartwifi.com. This lets you access your router's admin panel, manage devices, set parental controls, and troubleshoot remotely from anywhere.
3
Place Velop nodes strategically
Velop nodes work best when placed at the midpoint between your main router and the area needing coverage. Avoid placing nodes behind TVs, in closets, or next to microwaves — these all degrade mesh performance.
shield Warranty & Coverage
Linksys routers and Velop mesh systems include a 1-year limited warranty. Linksys also provides a 30-day no-hassle money-back guarantee on all products.
quiz Linksys FAQ
Common questions answered by our research team.
add How do I reset my Linksys router to factory defaults?
Locate the Reset button (pinhole) on the bottom or back of the router. Press and hold for 10 seconds with a paperclip until the power LED flashes. The router reboots with all factory defaults. You'll need to reconfigure your Wi-Fi name and password.
add What is the default IP address for Linksys routers?
Most Linksys routers use 192.168.1.1 as the default admin IP address. Access this from a browser while connected to the Linksys network. The default admin password is 'admin' on older models; newer models prompt you to create one during setup.
add Does Linksys offer a warranty on routers?
Linksys routers include a 1-year limited warranty covering hardware defects. Linksys also offers a 30-day money-back guarantee. Register your product at linksys.com/support for warranty tracking and faster service.
add How many Velop nodes do I need for my home?
One Velop node covers approximately 1,500-2,000 sq ft. A 3-pack covers 4,500-6,000 sq ft. For a typical 2,000 sq ft home, 2 nodes usually provide excellent coverage. Homes with thick walls, multiple floors, or dead zones may need 3 nodes.
add Can Linksys routers work in bridge mode?
Yes, most Linksys routers support bridge mode, which disables NAT and DHCP, making the Linksys act as just a wireless access point behind another router. Enable it in the router admin panel under Connectivity → Internet Settings.