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Official Verizon Customer Support
1-800-922-0204 Wireless, Fios & all Verizon services
schedule Mon–Sat 7 AM–11 PM ET, Sun 8 AM–9 PM ET
verifiedVerified Official blockNo Hidden Fees
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Business / Alternate Line
1-800-837-4966 Verizon Business services
Support available via: PhoneLive ChatIn-StoreMy Verizon App
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About Verizon Communications Inc.
Verizon Communications is headquartered in Basking Ridge, NJ, and is one of the largest wireless carriers in the United States. Verizon's wireless network (4G LTE and 5G) covers 98% of the US population. Verizon Fios offers fiber internet and TV in parts of the Northeast. Verizon Business serves enterprise and government customers. Verizon 5G Home Internet is expanding as a broadband alternative using fixed 5G technology.
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When to Call Verizon Support
These situations typically require speaking with a Verizon representative directly.
- check_circle Your Verizon wireless phone has no signal or service in an area that should be covered
- check_circle You have an incorrect charge on your Verizon bill you need reversed
- check_circle Your Verizon Fios internet or TV service is down and won't restore
- check_circle You need to unlock your Verizon phone for use on another carrier
cell_tower Verizon Products & Devices Covered
This support number handles service and technical support for the following Verizon products.
cell_tower Verizon wireless smartphones & plans
cell_tower Verizon Fios Router G3100
cell_tower Verizon Fios TV (Quantum)
cell_tower Verizon 5G Home Internet gateway
cell_tower Verizon Orbic Speed 5G mobile hotspot
cell_tower Verizon Jetpack mobile hotspots
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Common Verizon Issues
The most-reported Verizon problems and what to expect when you call for each.
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No wireless signal or service
Verizon phone shows no service or very weak signal
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Fios internet down
Verizon Fios internet not working, no lights on router
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Billing dispute
Unexpected or incorrect charges appearing on Verizon bill
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Data speeds slow on 5G
5G icon showing but internet speeds feel like 4G or slower
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Device unlock request
Need to unlock Verizon phone for international or carrier switching use
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common Verizon issues.
1
Use My Verizon app to troubleshoot faster
The My Verizon app can diagnose network issues, restart your Fios equipment remotely, check outages, manage your account, and initiate technical support chats — significantly faster than calling during peak hours.
2
Check Verizon's network status map
Go to verizon.com/support/network-status to view real-time wireless network status and Fios outages in your area. During network maintenance or outages, waiting for restoration is the only option — calling support won't speed it up.
3
Toggle airplane mode to refresh wireless signal
If your Verizon phone shows weak signal or 'No Service', turn Airplane Mode on for 15 seconds and then off. This forces the phone to re-register with the nearest Verizon tower and often immediately resolves signal issues.
shield Warranty & Coverage
Verizon devices sold by Verizon include a 1-year manufacturer warranty. Verizon Phone Protection and Total by Verizon plans add accidental damage and loss/theft coverage for a monthly fee.
quiz Verizon FAQ
Common questions answered by our research team.
add What is Verizon's 5G Ultra Wideband?
Verizon 5G Ultra Wideband (UW) uses mmWave and C-Band spectrum to deliver extremely fast 5G speeds (often 1+ Gbps downloads) in dense urban areas, stadiums, and airports. Standard 5G Nationwide uses lower spectrum bands for broader coverage but lower speeds.
add How do I unlock my Verizon phone?
Verizon unlocks phones automatically after 60 days of active service (or immediately if purchased outright). For postpaid accounts, go to the My Verizon app → Account → Device Unlock. Prepaid customers must call 1-800-922-0204 after completing the 60-day requirement.
add What are Verizon's new customer deals?
Verizon offers switching deals including bill credits, device trade-in credits, and prepaid Visa cards. Current promotions change frequently — visit verizon.com/plans for current deals or call to speak with a sales representative about what's available for new activations.
add Does Verizon Fios have a data cap?
No — Verizon Fios fiber internet has no data caps. Unlike cable providers, Fios does not throttle or limit monthly data usage on any plan tier. This is one of Fios's key advantages over cable competitors.
add What is the Verizon Up rewards program?
Verizon Up is a free loyalty rewards program for Verizon wireless customers. Earn points called 'Credits' by paying your bill on time. Redeem for tickets, gift cards, device upgrades, and exclusive experiences. Access Verizon Up through the My Verizon app.
business_center Verizon Business Support
Verizon Business offers wireless, Fios, and network solutions for small business through enterprise, with dedicated business account representatives.
phone
Business Line: 1-800-837-4966