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Official Avast Customer Support
Online Support Avast provides support via live chat and email — no dedicated phone line
schedule 24/7 via live chat — Available 24/7
verifiedVerified Official blockNo Hidden Fees access_time_filled24/7 Support
Support available via: Live ChatEmail SupportCommunity ForumVirtual Assistant
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About Avast One
Avast Software, founded in Prague, Czech Republic in 1988, offers one of the world's most popular free antivirus products with over 435 million users. Avast Free Antivirus provides solid baseline protection at no cost. Avast One adds VPN, device optimization, identity monitoring, and dark web alerts. In 2022, Avast merged with NortonLifeLock's parent company (Gen Digital). Support is primarily online via live chat and the community forum.
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When to Call Avast Support
These situations typically require speaking with a Avast representative directly.
- check_circle Avast is blocking a legitimate program or service
- check_circle You want to cancel Avast's auto-renewal
- check_circle Avast SecureLine VPN isn't connecting
- check_circle Avast cleanup tools are deleting files you need
- check_circle You're having trouble with Avast account login
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Common Avast Issues
The most-reported Avast problems and what to expect when you call for each.
Avast blocking a trusted program
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Avast auto-renewal charged unexpectedly
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Fix It Yourself
Try these steps before calling. They resolve the majority of common Avast issues.
1
Use Smart Scan weekly
Avast's Smart Scan checks for viruses, outdated software, weak passwords, and network threats in one click. Run it from the Avast dashboard every week to maintain a secure system.
2
Enable Wi-Fi Inspector for network security
Avast Wi-Fi Inspector scans your home network for vulnerabilities like weak router passwords, open ports, and unauthorized devices. Run it after setting up any new router.
quiz Avast FAQ
Common questions answered by our research team.
add Is Avast Free Antivirus actually free?
Yes, Avast Free Antivirus is genuinely free with no time limit. It provides real-time malware protection and basic PC cleanup. Avast One adds VPN, identity monitoring, and advanced features for a subscription fee.
add Did Avast get caught selling user data?
In 2020, Avast's subsidiary Jumpshot was found to be collecting and selling anonymized user browsing data. Avast shut down Jumpshot in January 2020 and has since updated its privacy practices. Users should review Avast's current privacy policy.