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Official Malwarebytes Customer Support
1-800-520-2796
schedule Mon–Fri 8am–8pm PT
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatEmail Tickets
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About Malwarebytes Premium
Malwarebytes, founded in 2008 in Santa Clara, California, built its reputation as the best tool for removing malware infections that traditional antivirus programs miss. Malwarebytes Premium provides real-time protection against malware, ransomware, spyware, and potentially unwanted programs (PUPs). It's widely used alongside traditional antivirus software as a second layer of defense. The free version remains one of the most popular malware removal tools worldwide.
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When to Call Malwarebytes Support
These situations typically require speaking with a Malwarebytes representative directly.
- check_circle Malwarebytes cannot remove a persistent infection
- check_circle Your browser is redirecting to unknown websites
- check_circle You suspect adware or spyware is on your device
- check_circle Malwarebytes is conflicting with your primary antivirus
- check_circle You need help cleaning a heavily infected PC
- check_circle Your subscription was charged incorrectly
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Common Malwarebytes Issues
The most-reported Malwarebytes problems and what to expect when you call for each.
Malwarebytes not removing stubborn malware
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Browser still redirecting after Malwarebytes scan
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Malwarebytes conflicting with main antivirus
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Malwarebytes scan taking hours
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Cannot activate Malwarebytes license
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Fix It Yourself
Try these steps before calling. They resolve the majority of common Malwarebytes issues.
1
Run Malwarebytes alongside your regular antivirus
Malwarebytes uses different detection technology than traditional antivirus. Running both together catches threats that neither would catch alone. Malwarebytes specializes in adware, PUPs, and zero-day ransomware.
2
Use the Browser Guard extension
Install Malwarebytes Browser Guard to block malicious websites, phishing pages, and tracking scripts in real time. It's free and works with Chrome, Firefox, Edge, and Safari.
3
Scan in Safe Mode for persistent infections
For malware that won't go away after normal scans, reboot into Safe Mode with Networking and run Malwarebytes. This prevents the malware from loading during Windows startup.
4
Keep Malwarebytes updated before scanning
Before running any scan, ensure Malwarebytes has the latest database. Open the app, go to Scanner, and click Check for Updates. Databases are updated multiple times per day.
quiz Malwarebytes FAQ
Common questions answered by our research team.
add Is Malwarebytes free?
Yes, Malwarebytes offers a free version that manually scans and removes malware. The free version does not provide real-time protection — that requires Malwarebytes Premium, which also blocks threats before they can infect your device.
add Can I use Malwarebytes with another antivirus?
Yes. Malwarebytes Premium is explicitly designed to work alongside traditional antivirus programs like Windows Defender, Norton, or McAfee as a second layer of protection.
add Does Malwarebytes remove ransomware?
Yes. Malwarebytes Premium includes ransomware protection that monitors for suspicious file encryption activity and blocks ransomware attacks in real time, before files are encrypted.
add How often should I run Malwarebytes?
With Malwarebytes Premium, real-time protection runs continuously. For the free version, run a manual scan at least once a week, and immediately after downloading files from untrusted sources.