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Official Boost Mobile Customer Support
1-833-502-6678 Boost Mobile wireless service & support
schedule Mon–Fri 9 AM–9 PM ET, Sat–Sun 10 AM–8 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatIn-StoreMy Boost App
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About Boost Mobile, LLC (DISH)
Boost Mobile was founded in 1999 in Australia and entered the US market in 2000. In 2020, DISH Network acquired Boost Mobile from Sprint (following the T-Mobile/Sprint merger). Boost now operates as a standalone carrier using AT&T's and T-Mobile's network infrastructure while DISH builds its own 5G network. Boost offers prepaid unlimited plans, annual phone upgrades (Re-Boost), and international calling options for budget-conscious wireless customers.
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When to Call Boost Mobile Support
These situations typically require speaking with a Boost Mobile representative directly.
- check_circle Your Boost Mobile service is suspended or experiencing issues
- check_circle You want to unlock your Boost phone for use on another carrier
- check_circle You're having trouble porting your number to Boost from another carrier
- check_circle You need help with international calling or data roaming on Boost
cell_tower Boost Mobile Products & Devices Covered
This support number handles service and technical support for the following Boost Mobile products.
cell_tower Boost Mobile phones (Samsung, Motorola, iPhone)
cell_tower Boost Mobile SIM cards & plans
cell_tower Boost Mobile Wi-Fi calling
cell_tower Boost Mobile hotspot add-on
cell_tower Boost Mobile international plans
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Common Boost Mobile Issues
The most-reported Boost Mobile problems and what to expect when you call for each.
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Service suspended
Boost account shows suspended due to non-payment or other issue
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No data or very slow data
Boost data not working or throttled to very slow speeds
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Port-in number not completing
Number transfer from another carrier to Boost not completing
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International calls not connecting
International calls failing despite international calling being active
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App or account access issues
Can't log into My Boost app or account access is blocked
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common Boost Mobile issues.
1
Re-Boost before your service expiration date
Boost Mobile prepaid service expires if not renewed on time. Set up AutoPay in the My Boost app to automatically renew before expiration. Service suspended for non-payment can usually be restored within 2 hours of payment processing.
2
Use Wi-Fi calling for better call quality
Enable Wi-Fi calling in your phone settings to route calls over Wi-Fi instead of cellular when signal is weak. This is especially useful indoors and in areas with marginal Boost coverage.
3
Check your data remaining via USSD code
Dial *777# on your Boost phone to check your remaining data balance, minutes, and texts. This works even if your account app isn't loading and helps you understand if you've hit your plan's high-speed data threshold.
shield Warranty & Coverage
Boost Mobile-branded and in-store purchased phones include a 1-year manufacturer warranty. Boost Mobile Device Protection plans are available for monthly fees covering accidental damage and loss/theft.
quiz Boost Mobile FAQ
Common questions answered by our research team.
add What network does Boost Mobile use?
Boost Mobile operates on AT&T's and T-Mobile's networks through MVNO agreements while DISH builds its own nationwide 5G network. Coverage and speeds depend on which network is used in your area. Boost customers may experience deprioritization behind postpaid AT&T and T-Mobile customers during network congestion.
add What is Boost Mobile's annual upgrade?
Boost's 'Boost Upgrade' program allows qualifying customers to upgrade to a new phone every 12 months. Requirements include on-time payments and completing 12 months of service. An upgrade credit is applied toward a new device purchase.
add How much does Boost Mobile cost?
Boost plans range from $15/month (Basic) to $60/month (Unlimited Premium). Multi-line family plans offer significant per-line discounts. Boost frequently runs promotions including free phone deals for new activations.
add Can I bring my own phone to Boost Mobile?
Yes — unlocked T-Mobile compatible or AT&T compatible phones work with Boost. Check compatibility at boostmobile.com/bring-your-phone. Most iPhone and Galaxy devices work on Boost's network.
add How do I unlock my Boost Mobile phone?
Boost phones unlock after 12 months of active service on eligible plans. After qualifying, request an unlock through the My Boost app or by calling 1-833-502-6678. International unlocks may have different requirements.