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Official Cricket Wireless Customer Support
1-800-274-2538 Cricket wireless service & account support
schedule Mon–Fri 9 AM–9 PM ET, Sat 10 AM–7 PM, Sun 12–7 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatIn-StoreMy Cricket App
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About Cricket Wireless (AT&T subsidiary)
Cricket Wireless is headquartered in Atlanta, GA, and operates as a wholly-owned subsidiary of AT&T. Cricket provides no-contract prepaid wireless service on AT&T's network — the same towers used by AT&T postpaid customers. Cricket is popular for budget-conscious consumers who want reliable coverage without a long-term contract or credit check. Cricket plans include unlimited talk, text, and data with features like hotspot, international calling, and Wi-Fi calling.
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When to Call Cricket Wireless Support
These situations typically require speaking with a Cricket Wireless representative directly.
- check_circle Your Cricket service is not working — no calls, texts, or data
- check_circle You haven't received an account top-up and your service was suspended
- check_circle You want to unlock your Cricket phone for use on another carrier
- check_circle You're having trouble porting your number to or from Cricket
cell_tower Cricket Wireless Products & Devices Covered
This support number handles service and technical support for the following Cricket Wireless products.
cell_tower Cricket wireless phones & plans
cell_tower Cricket smartphones (Samsung, Motorola, iPhone)
cell_tower Cricket Wi-Fi calling
cell_tower Cricket hotspot plans
cell_tower Cricket international calling add-ons
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Common Cricket Wireless Issues
The most-reported Cricket Wireless problems and what to expect when you call for each.
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No service or data not working
Cricket phone shows no service or data isn't connecting
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Service suspended
Cricket account suspended due to payment or top-up issue
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Can't send texts or MMS
Text messages sending but MMS (photos) failing on Cricket
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Voicemail not working
Cricket voicemail not receiving messages or PIN issues
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International calling not working
International calls failing despite having an international add-on
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Fix It Yourself
Try these steps before calling. They resolve the majority of common Cricket Wireless issues.
1
Enable Wi-Fi calling for better indoor coverage
In your phone's Settings → Phone → Wi-Fi Calling, enable Wi-Fi Calling (supported on most smartphones). This routes calls over Wi-Fi when cellular signal is weak, dramatically improving call quality and reliability in buildings.
2
Set up AutoPay to avoid service interruption
Cricket prepaid service is suspended if payment is missed. Set up AutoPay in the My Cricket app to automatically charge your payment method monthly — you also get a $5/month discount on most plans with AutoPay enrolled.
3
Update APN settings if data stops working
If data stops working after a phone change or SIM swap, update your Cricket APN: Settings → Mobile Networks → APN → New APN: Name: Cricket, APN: ndo, MCC: 310, MNC: 150, APN Type: default,supl,mms. Save and restart your phone.
shield Warranty & Coverage
Cricket-branded phones include a 1-year manufacturer warranty. Third-party phones purchased from Cricket include the manufacturer's standard warranty. Cricket device protection plans are available for a monthly fee.
quiz Cricket Wireless FAQ
Common questions answered by our research team.
add Is Cricket wireless on AT&T's network?
Yes — Cricket Wireless uses AT&T's 4G LTE and 5G network, the exact same towers as AT&T postpaid customers. The only difference is that AT&T postpaid customers get network priority over Cricket users during network congestion (called 'deprioritization').
add How much does Cricket Wireless cost?
Cricket plans range from $30/month (2 GB data) to $55/month (unlimited premium data). Multi-line discounts and AutoPay credits apply. Cricket is typically $20-40 cheaper per month than comparable AT&T postpaid plans.
add Does Cricket Wireless require a credit check?
No — Cricket is a prepaid carrier and does not require a credit check, credit score, or deposit to activate service. Anyone can sign up without credit approval.
add Can I bring my own phone to Cricket?
Yes — you can bring any unlocked phone or an AT&T-compatible phone to Cricket. Check compatibility at cricketwireless.com/byod. iPhones, Samsung Galaxy, and most Android phones compatible with AT&T work on Cricket's network.
add How do I unlock a Cricket phone?
Cricket phones unlock automatically after 6 months of active service. You can then request an unlock online at cricketwireless.com/unlock or by calling 1-800-274-2538. Unlocked Cricket phones work on AT&T and any compatible GSM carrier worldwide.