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Official Webroot Customer Support
1-866-612-4227
schedule Mon–Fri 8am–8pm MT
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatEmail Support
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About Webroot SecureAnywhere AntiVirus
Webroot, founded in 1997 in Broomfield, Colorado, pioneered cloud-based antivirus scanning. Because Webroot's virus definitions are stored in the cloud rather than locally, installations are tiny (under 1MB), scans complete in under 2 minutes, and performance impact is minimal. Webroot uses behavioral analysis and machine learning to detect zero-day threats. In 2019, Webroot was acquired by Carbonite (now OpenText), but continues to operate as a leading consumer and business security brand.
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When to Call Webroot Support
These situations typically require speaking with a Webroot representative directly.
- check_circle Webroot scan found threats but cannot remove them
- check_circle You need help restoring a file that Webroot quarantined
- check_circle Webroot is not updating its cloud definitions
- check_circle You cannot locate your Webroot keycode after reinstall
- check_circle Webroot is flagging a legitimate program as a threat
- check_circle Your Webroot subscription needs to be transferred to a new PC
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Common Webroot Issues
The most-reported Webroot problems and what to expect when you call for each.
Webroot flagging a safe program as a threat
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Cannot find Webroot keycode
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Webroot causing internet slowdowns
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Fix It Yourself
Try these steps before calling. They resolve the majority of common Webroot issues.
1
Use the Webroot Console for remote management
Log in to my.webrootanywhere.com to manage all your protected devices from one dashboard. You can run scans, view threat histories, and adjust settings remotely — useful for monitoring family members' computers.
2
Enable real-time phishing protection
Webroot's real-time anti-phishing blocks malicious URLs before the page loads. Ensure Web Threat Shield is enabled in Webroot settings and the browser extension is installed.
3
Set up identity protection features
Webroot Internet Security Plus includes identity protection. Add your email addresses, SSN, and financial account numbers to get breach alerts in real time.
quiz Webroot FAQ
Common questions answered by our research team.
add Why is Webroot so small and fast?
Webroot is cloud-based — it doesn't download virus definitions to your device. Instead, it queries Webroot's global threat intelligence cloud in real time. This results in tiny file size, fast scans, and low system impact.
add Does Webroot work without internet?
Webroot requires an internet connection for its cloud-based definitions. Offline, it relies on a smaller local cache. For full protection, a consistent internet connection is recommended.
add How long does a Webroot scan take?
Webroot scans typically complete in 30 seconds to 2 minutes, compared to 30–60 minutes for traditional antivirus programs. This is because it uses cloud definitions rather than scanning large local databases.