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Official Motorola Customer Support
1-800-734-5870 All Motorola Moto G, Edge & Razr phones
schedule Mon–Fri 9 AM–9 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatAuthorized RepairMail-In Repair
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About Motorola Mobility LLC (Lenovo subsidiary)
Motorola Mobility was founded in 2011 (spun off from Motorola Solutions) and acquired by Lenovo in 2014. Motorola is headquartered in Chicago, IL. Motorola is known for producing budget-to-mid-range Android phones under the Moto G, Moto E, and Moto G Stylus brands, plus the premium Edge and Edge+ series. Motorola phones run near-stock Android with minimal bloatware and typically receive 3 years of security updates. The Razr line was revived as foldable smartphones. Motorola phones are widely sold at carriers and major retailers at accessible price points.
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When to Call Motorola Support
These situations typically require speaking with a Motorola representative directly.
- check_circle Your Motorola phone won't power on or is stuck in a bootloop
- check_circle A Motorola phone has a hardware defect within the 1-year warranty period
- check_circle You need a repair authorization for mail-in service
- check_circle Your Motorola Razr foldable has a screen or hinge issue
phone_android Motorola Products & Devices Covered
This support number handles service and technical support for the following Motorola products.
phone_android Motorola Moto G Power series
phone_android Motorola Moto G Stylus
phone_android Motorola Edge & Edge+
phone_android Motorola Razr foldable
phone_android Motorola Moto E series
phone_android Motorola G Series (G73, G84, etc.)
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Common Motorola Issues
The most-reported Motorola problems and what to expect when you call for each.
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Phone won't turn on
Motorola phone unresponsive to power button and charging
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Razr hinge or screen issue
Motorola Razr foldable screen crease, hinge resistance, or display problem
chevron_right battery_alert
Battery draining very fast
Moto G battery going from full to dead within a few hours
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Stuck on Motorola logo
Phone loops at Motorola boot logo and won't load Android
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Camera not focusing
Motorola camera unable to focus or photos are blurry
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common Motorola issues.
1
Force restart any Motorola phone
Press and hold the Power button for 10-12 seconds. The Motorola logo will appear and the device will restart. This works on Moto G, Edge, and Razr series and resolves most frozen or stuck device issues.
2
Use Rescue and Smart Assistant for firmware recovery
Download Motorola's Rescue and Smart Assistant (MRSA) from motorola.com/us to your computer. Connect your bricked or bootlooping Motorola phone via USB. MRSA can reinstall the firmware and Android OS to recover a completely unresponsive device.
3
Enable battery saver at 20% automatically
Settings → Battery → Battery Saver → Set a schedule → Based on percentage → 20%. This prevents sudden battery death by automatically reducing performance and background activity at 20%. Useful for Moto G models that may not have all-day battery on older software.
shield Warranty & Coverage
Motorola phones include a 1-year limited hardware warranty. Repair is primarily through mail-in service via motorola.com or authorized service centers. Extended protection plans are offered through carriers at time of purchase.
quiz Motorola FAQ
Common questions answered by our research team.
add Are Motorola phones good?
Motorola excels at value-for-money in the budget and mid-range segments ($200-$500). Moto G Power models particularly stand out for exceptional battery life (5,000mAh+) and clean Android experience. The premium Edge series competes with mid-range Samsung and Pixel offerings at similar price points.
add How long does Motorola support phones with updates?
Motorola provides 2 years of Android OS upgrades and 3 years of security patches for most Moto G and Edge series phones. This is less than Google Pixel (7 years) and Samsung Galaxy flagships (4 years OS) but adequate for a 2-3 year phone lifecycle.
add Does Motorola have a warranty?
Motorola phones include a 1-year limited manufacturer warranty against defects in materials and workmanship. Motorola's warranty service is primarily mail-in depot service through authorized repair centers. Motorola does not have a retail store network in the USA.
add What is a Moto Action?
Moto Actions are gesture controls unique to Motorola phones — chop twice to turn on the flashlight, twist the wrist twice to launch the camera, shake twice to turn on the camera. These are configured in the Moto app (pre-installed) and work even with the screen off.
add Is the Motorola Razr a good foldable?
The Motorola Razr+ (Ultra) foldable is well-regarded for its compact flip-phone form factor, large cover screen (showing full apps without unfolding), and competitive pricing versus Samsung Galaxy Z Flip. Main trade-offs are the camera quality compared to Galaxy Z Flip and Pixel Fold.