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Official OnePlus Customer Support
1-833-777-3633 All OnePlus smartphones & accessories
schedule Mon–Fri 9 AM–6 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatMail-In Repair
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About OnePlus Technology (Shenzhen) Co., Ltd.
OnePlus was founded in 2013 in Shenzhen, China, and is a subsidiary of BBK Electronics (as is OPPO and Vivo). OnePlus entered the US market with a 'flagship killer' approach — near-flagship specs at mid-range prices. The OnePlus 12 features a 6.82" 2K AMOLED display, Snapdragon 8 Gen 3, 50W wireless charging, and 100W wired SuperVOOC charging. OnePlus phones run OxygenOS based on Android, with recent versions partially merging with OPPO's ColorOS in some markets (US versions retain OxygenOS).
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When to Call OnePlus Support
These situations typically require speaking with a OnePlus representative directly.
- check_circle Your OnePlus phone is stuck in a bootloop or shows a system error
- check_circle The WARP/SuperVOOC fast charging is not working at full speed
- check_circle A hardware defect has appeared within your OnePlus warranty period
- check_circle You need to return or exchange a recently purchased OnePlus device
phone_android OnePlus Products & Devices Covered
This support number handles service and technical support for the following OnePlus products.
phone_android OnePlus 12 & 12R
phone_android OnePlus 11
phone_android OnePlus Open (foldable)
phone_android OnePlus 10 Pro
phone_android OnePlus Nord N series
phone_android OnePlus Buds Pro
phone_android OnePlus Watch 2
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Common OnePlus Issues
The most-reported OnePlus problems and what to expect when you call for each.
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Phone stuck in bootloop
OnePlus keeps restarting and won't fully boot into OxygenOS
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Fast charging not working
WARP or SuperVOOC charging not reaching full speed
chevron_right system_update
OxygenOS update issue
Software update failing or causing performance issues
chevron_right power_off
Phone won't turn on
No response from power button or charging connection
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Screen burn-in
AMOLED display showing ghost images or permanent burn-in
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common OnePlus issues.
1
Force restart OnePlus by holding power button for 10+ seconds
Hold the power button for 10-15 seconds until the phone vibrates and restarts. For OnePlus with Alert Slider: if this doesn't work, hold Power + Volume Down for 10 seconds to access recovery mode.
2
Use a WARP/SuperVOOC certified cable for full charging speed
OnePlus fast charging requires the official OnePlus cable and charger. Third-party USB-C cables limit charging speed to standard 18W even if the charger is compatible. The original cable in the box is optimized for SuperVOOC's proprietary charging protocol.
3
Enable Always-On Display with schedule to reduce burn-in
Settings → Customization → Always-On Display → choose a schedule (e.g., 8 AM–11 PM only) rather than enabling it 24/7. AMOLED burn-in risk increases significantly with continuous AOD use, especially if displaying static elements like a clock in the same position continuously.
shield Warranty & Coverage
OnePlus phones include a 1-year limited hardware warranty in the USA. Warranty repairs are handled via mail-in service through OnePlus's support portal. Screen protectors and cases include a 6-month warranty.
quiz OnePlus FAQ
Common questions answered by our research team.
add How fast does OnePlus charge?
OnePlus 12 supports 100W SUPERVOOC wired charging (0-100% in 26 minutes) and 50W AIRVOOC wireless charging. OnePlus 12R supports 80W SuperVOOC wired charging. These are among the fastest charging speeds available in Android smartphones.
add Is OnePlus available on all US carriers?
OnePlus phones are unlocked and work on T-Mobile and AT&T networks (GSM-based). Limited compatibility with Verizon exists on some models but Verizon's CDMA network compatibility varies by OnePlus model. Check oneplus.com/us for carrier compatibility details for your specific model.
add Is OxygenOS still as clean as it used to be?
OnePlus OxygenOS has added more features since early 'near-stock' versions, though it remains cleaner than Samsung One UI or Xiaomi MIUI. The US version of OxygenOS retains most of the original clean experience. Some users who preferred earlier versions use custom ROMs via OnePlus's unlocked bootloader.
add Does OnePlus have a warranty in the USA?
OnePlus phones include a 1-year limited hardware warranty in the USA. Warranty service is primarily mail-in through OnePlus's service centers. OnePlus does not have physical retail or service stores in the USA — all warranty service is handled online through oneplus.com/us/support.
add What is the OnePlus Open?
The OnePlus Open is OnePlus's first foldable smartphone — a large-format book-style foldable with a 7.82" inner display and 6.31" cover display. It features 67W SuperVOOC charging, Snapdragon 8 Gen 2, and a triple rear camera system with Hasselblad camera tuning.