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Official Rogers Customer Support
1-888-764-3771 Rogers residential and wireless
schedule Daily 7 AM-11 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatMyRogers AppIn-Store Support
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About Rogers Communications Inc.
Rogers Communications is one of Canada's largest telecommunications companies, providing Ignite Internet, Ignite TV, home phone, and Rogers Wireless mobile services. Rogers is especially strong in Ontario and British Columbia. In 2023, Rogers completed its acquisition of Shaw Communications, significantly expanding its Western Canada footprint. Rogers' wireless network operates on the 5G+ and LTE bands.
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When to Call Rogers Support
These situations typically require speaking with a Rogers representative directly.
- check_circle Your Rogers Ignite internet or Ignite TV service is down or intermittent
- check_circle You have Rogers wireless signal, data, or roaming issues
- check_circle You want to upgrade your Rogers plan or add a line
- check_circle Your Rogers Ignite modem has a flashing red or amber light
cell_tower Rogers Products & Devices Covered
This support number handles service and technical support for the following Rogers products.
cell_tower Rogers Ignite WiFi Hub modem
cell_tower Rogers Ignite TV 4K set-top box
cell_tower Rogers Wireless 5G devices
cell_tower Rogers SmartHome Monitoring
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Common Rogers Issues
The most-reported Rogers problems and what to expect when you call for each.
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Rogers Ignite internet down
Rogers internet not working or modem lights show an error
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Ignite TV channels not loading
Rogers Ignite TV box frozen or showing blank screen
chevron_right signal_cellular_off
Rogers wireless no signal
Rogers mobile showing no network or 1 bar in normal coverage area
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Rogers roaming not working
Rogers wireless not connecting to partner network while traveling
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common Rogers issues.
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Check Rogers outage map before calling support
Before calling Rogers support for internet or wireless issues, check the Rogers outage map at rogers.com/outages or in the MyRogers app under Service Status. Rogers posts real-time outage notifications for internet, TV, and wireless. If there is a known outage in your area, there is no need to call. Monitor the status page and wait for restoration.
shield Warranty & Coverage
Rogers rented equipment (modems, TV boxes) is covered by Rogers for the duration of service. If your Rogers-supplied modem or TV box malfunctions, Rogers will replace it at no charge. Contact 1-888-764-3771 to request equipment replacement.
quiz Rogers FAQ
Common questions answered by our research team.
add What is the difference between Rogers and Shaw internet now?
Rogers acquired Shaw Communications in April 2023. Shaw's cable internet in Western Canada (BC and Alberta) is now operated by Rogers but continues to function under its existing service infrastructure. For all Shaw-related service questions, contact Rogers support at 1-888-764-3771 as Shaw's consumer services are now managed by Rogers.
business_center Rogers Business Support
Rogers Business provides dedicated support for small and medium businesses including Ignite Business Internet, Business Phone, and wireless fleet management.
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Business Line: 1-855-381-7962