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Official TELUS Customer Support
1-888-811-2323 TELUS residential and mobility support
schedule Daily 7 AM-10 PM PT
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatMy TELUS AppIn-Store Support
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About TELUS Corporation
TELUS Corporation is one of Canada's largest telecommunications companies and Canada's fastest-growing national wireless carrier. TELUS provides PureFibre internet (all-fiber), Optik TV, home phone, and TELUS wireless across British Columbia, Alberta, and nationally for wireless. TELUS is known for its customer service reputation and its PureFibre network which brings fiber directly to homes and businesses.
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When to Call TELUS Support
These situations typically require speaking with a TELUS representative directly.
- check_circle Your TELUS PureFibre internet is slow, disconnected, or the router lights are red
- check_circle Your TELUS Optik TV box is showing an error or channels are missing
- check_circle Your TELUS Mobility wireless has no service or roaming issues
- check_circle You want to change your TELUS plan or add TELUS home security
cell_tower TELUS Products & Devices Covered
This support number handles service and technical support for the following TELUS products.
cell_tower TELUS PureFibre WiFi Hub T3200M and T4263
cell_tower TELUS Optik TV 4K PVR
cell_tower TELUS Mobility 5G smartphones
cell_tower TELUS SmartHome Security
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Common TELUS Issues
The most-reported TELUS problems and what to expect when you call for each.
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TELUS internet disconnecting
TELUS PureFibre internet dropping frequently or no lights
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Optik TV error code or frozen
TELUS Optik TV receiver showing error message or not loading
chevron_right signal_cellular_off
TELUS wireless no service
TELUS phone showing SOS or no network in coverage area
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common TELUS issues.
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Restart your TELUS router to fix most connection issues
Unplug your TELUS WiFi Hub (T3200M or T4263) from the power outlet. Wait 30-60 seconds, then plug it back in. The router takes 2-4 minutes to fully restart. Once the Power and Internet lights are solid green or white, test your connection. This resolves the majority of TELUS internet connectivity issues without needing to call support.
shield Warranty & Coverage
TELUS rented equipment is covered under TELUS's equipment warranty for the duration of your service. TELUS will replace malfunctioning modems or TV receivers at no charge. Contact TELUS support or visit a TELUS store for equipment replacement.
quiz TELUS FAQ
Common questions answered by our research team.
add What is TELUS PureFibre and is it available in my area?
TELUS PureFibre is an all-fiber optic internet network that delivers fiber directly to homes (FTTH). This provides symmetrical upload and download speeds and exceptional reliability. PureFibre is available in most of BC and Alberta's major cities and suburbs. Check telus.com/internet for address-level availability.
business_center TELUS Business Support
TELUS Business provides dedicated support for small, medium, and enterprise customers with Business Internet, Business Mobility, and cloud communications solutions.
phone
Business Line: 1-866-771-9666