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Official Canon Customer Support
1-800-652-2666 Printers, cameras & all products
schedule Mon–Fri 9 AM–8 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatEmail Support
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About Canon USA, Inc.
Canon USA is the American subsidiary of Canon Inc., a global imaging leader founded in Tokyo in 1937. Canon's US lineup covers PIXMA inkjet printers, imageCLASS laser printers, MAXIFY business printers, and professional IMAGEPROGRAF large-format printers. Canon support handles everything from driver setup and ink cartridge issues to warranty service and error code resolution for all Canon products sold in the USA and Canada.
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When to Call Canon Support
These situations typically require speaking with a Canon representative directly.
- check_circle Your Canon printer shows error B200 or a critical hardware error that won't clear
- check_circle Print head clogging persists after running multiple cleaning cycles
- check_circle Your printer is under warranty and producing defective print quality
- check_circle You need help with PIXMA, imageCLASS, or MAXIFY driver installation
photo_camera Canon Products & Devices Covered
This support number handles service and technical support for the following Canon products.
photo_camera Canon PIXMA inkjet printers
photo_camera Canon imageCLASS laser printers
photo_camera Canon MAXIFY business printers
photo_camera Canon IMAGEPROGRAF large-format
photo_camera Canon scanners & multifunction
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Common Canon Issues
The most-reported Canon problems and what to expect when you call for each.
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Print head clogged
Colors are faded, missing, or show horizontal stripes in prints
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Error code B200
Critical hardware error that stops all printing and won't clear
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Scanner not detected
Windows or macOS won't find the Canon scanner component
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Ink not recognized
FINE cartridge shows error immediately after replacement
chevron_right wifi_off
Wireless setup failed
Can't connect Canon PIXMA to Wi-Fi network
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Fix It Yourself
Try these steps before calling. They resolve the majority of common Canon issues.
1
Run the print head deep cleaning cycle
Open Canon IJ Printer Utility (Mac) or Printer Properties (Windows), go to Maintenance, and run 'Deep Cleaning' to clear clogged nozzles. Print a nozzle check pattern after to confirm results.
2
For B200 error — try the Stop button reset
Turn the printer off. Hold the Stop/Reset button while pressing Power. Keep holding Stop for 5 seconds. This clears the error code on most PIXMA models without a service call.
3
Download Canon's full software bundle
Get the complete driver and software package from usa.canon.com — it includes My Image Garden, IJ Scan Utility, and the full maintenance toolkit, all updated for Windows 11 and macOS Sonoma.
shield Warranty & Coverage
Canon USA printers include a 1-year limited warranty. Carry-in service is available at Canon Factory Service Centers. Canon CPS (Professional Service Program) offers extended coverage for business products.
quiz Canon FAQ
Common questions answered by our research team.
add How do I fix the E13 error on my Canon printer?
E13 means the ink absorber is almost full. You can reset it using Canon's Service Tool software available from their support site, or take the printer to a Canon authorized service center for a professional absorber pad replacement.
add Can I use third-party ink in my Canon PIXMA?
Technically yes, but Canon warns it may void your warranty and can cause print head clogging. Canon recommends using genuine FINE or PGI/CLI series cartridges for optimal print quality and head longevity.
add What is the Canon warranty period for printers?
Canon printers include a 1-year limited warranty covering defects in materials and workmanship. Extended warranties are available through Canon's Professional Service Program (CPS) for eligible products.
add How do I connect my Canon PIXMA to Wi-Fi?
Press the Wi-Fi button on the printer until it blinks, then press and hold the Color button for 3 seconds. The printer will enter WPS mode. Press the WPS button on your router within 2 minutes to complete the connection automatically.
add Where can I find the model number on my Canon printer?
The model number is printed on a label on the front panel below the Canon logo, or on the underside of the printer. It typically starts with PIXMA, imageCLASS, or MAXIFY followed by a model code like MG3620 or MF267dw.