support_agent
Official Epson Customer Support
1-800-463-7766 All Epson printers & scanners
schedule Mon–Fri 7 AM–4 PM PT
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatVirtual Support
info
About Epson America, Inc.
Epson America is a subsidiary of Seiko Epson Corporation, founded in Japan in 1942. Epson's US product lineup includes the EcoTank refillable ink tank series, WorkForce Pro business printers, Expression Photo printers, and SureColor large-format graphic arts printers. Epson's patented PrecisionCore print heads and EcoTank technology offer dramatically lower cost-per-page than cartridge-based competitors.
call
When to Call Epson Support
These situations typically require speaking with a Epson representative directly.
- check_circle Your EcoTank shows low ink despite recently filled tanks
- check_circle Print head cleaning cycles aren't resolving banding or missing colors
- check_circle Your Epson printer shows a maintenance box or ink pad error
- check_circle You need help setting up Epson Connect for remote or mobile printing
print Epson Products & Devices Covered
This support number handles service and technical support for the following Epson products.
print Epson EcoTank series
print Epson WorkForce & WorkForce Pro
print Epson Expression Photo
print Epson SureColor large-format
print Epson perfection scanners
print Epson EcoTank ET-series all-in-ones
build
Common Epson Issues
The most-reported Epson problems and what to expect when you call for each.
invert_colors_off
EcoTank ink not flowing
Printer shows low ink despite tanks being visibly full
chevron_right print_disabled
Printer offline in queue
Epson printer constantly shows offline status in Windows
chevron_right layers
Paper feed problems
Multiple pages picked up at once or misfeeds
chevron_right scanner
Scan to computer not working
Epson Scan 2 software can't find or connect to the scanner
chevron_right horizontal_rule
Banding in print quality
Horizontal lines or missing colors in all printed output
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common Epson issues.
1
Run a nozzle check and head cleaning
Print a nozzle check pattern from Printer Preferences → Maintenance. If any nozzle lines are broken or missing, run a Head Cleaning and print another nozzle check to confirm improvement.
2
Reset the printer network
Hold the Wi-Fi button for 3 seconds to clear all network settings. Then use the free Epson iPrint app on your phone to reconnect using WPS — much faster than navigating the printer menu.
3
Match paper type settings exactly
For feed problems, go to Printer Settings and ensure Paper Type matches what's loaded. Using 'Plain Paper' setting with photo paper causes misfeeds and print quality problems.
shield Warranty & Coverage
Epson EcoTank printers include a 2-year limited warranty. Other Epson printers include a 1-year limited warranty. Epson's Go Factory Refurbished program offers certified refurbished units with warranty.
quiz Epson FAQ
Common questions answered by our research team.
add How long do EcoTank ink bottles last?
Epson claims EcoTank bottles yield up to 7,500 pages in black and 6,000 pages in color for an average user, equivalent to about 2 years of typical printing. Individual results depend on print coverage and frequency.
add Why does my Epson keep going offline?
This is typically a Windows print spooler issue or IP address conflict. The permanent fix is to assign your printer a static IP address in your router's DHCP reservation settings, so it always gets the same address on your network.
add What is the Epson maintenance box and when do I replace it?
The maintenance box absorbs ink during cleaning cycles. Epson will display a warning when it's nearly full. Replacement boxes (model T04D100) are available at most office supply stores for $10-15 and can be replaced without tools.
add Does Epson offer a warranty on EcoTank printers?
Epson EcoTank printers include a 2-year limited warranty — double the standard 1-year printer warranty. This covers parts and labor for defects in materials and workmanship.
add Can I use third-party ink in an EcoTank printer?
Yes, the EcoTank is an open-tank system. However, Epson recommends using only Epson EcoTank ink bottles to maintain print quality and avoid potential clogging from incompatible ink formulations.