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Official Eufy Security Customer Support
1-888-842-4538 All Eufy Security products
schedule Mon–Fri 9 AM–6 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatEmail Support
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About eufy Security (Anker Innovations)
Eufy Security is a brand of Anker Innovations, founded in 2016 and based in Bellevue, WA. Eufy's differentiation is local AI-based processing and free local storage via HomeBase 2 or onboard SD card — no mandatory cloud subscription. The Eufy lineup includes the EufyCam outdoor cameras, eufy Indoor Cam, eufy Video Doorbell, eufy SmartLock, and the eufy Security App for centralized management.
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When to Call Eufy Security Support
These situations typically require speaking with a Eufy Security representative directly.
- check_circle Your Eufy camera or doorbell is offline and won't reconnect to the app
- check_circle The HomeBase 2 isn't being discovered or shows an error in the app
- check_circle You're having trouble with eufy's local storage or video recording
- check_circle You need help configuring eufy's facial recognition or smart detection features
videocam Eufy Security Products & Devices Covered
This support number handles service and technical support for the following Eufy Security products.
videocam EufyCam 3 & E40 outdoor cameras
videocam eufy Indoor Cam
videocam eufy Video Doorbell (wired & battery)
videocam eufy HomeBase 2 (local storage hub)
videocam eufy SmartLock Touch
videocam eufy SoloCam E20/E40
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Common Eufy Security Issues
The most-reported Eufy Security problems and what to expect when you call for each.
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Camera offline in eufy app
Eufy camera shows offline or disconnected in the eufy Security app
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HomeBase not discovered
HomeBase 2 isn't found during setup or shows offline
chevron_right storage
Video not recording to local storage
Motion events not being saved despite HomeBase being online
chevron_right doorbell
Doorbell not ringing
Eufy doorbell pressed but no notification or chime triggered
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Smart detection not working
Person, vehicle, or pet detection not triggering as expected
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common Eufy Security issues.
1
eufy cameras must be on 2.4 GHz Wi-Fi
All eufy Security cameras connect exclusively to 2.4 GHz Wi-Fi networks. If your router uses the same SSID for 2.4 and 5 GHz, you may need to separate bands during setup. After setup, the device will always connect to 2.4 GHz automatically.
2
Update firmware through the eufy Security app
Open eufy Security app → your camera → Gear icon → Firmware Update. eufy frequently pushes updates that improve detection accuracy, fix connectivity bugs, and add new smart detection features. Outdated firmware causes most persistent issues.
3
Clean the PIR lens for better motion detection
The passive infrared (PIR) sensor on eufy outdoor cameras can be affected by spider webs, dirt, or insects. Gently wipe the small round lens (separate from the camera lens) with a soft cloth to restore full motion sensitivity.
shield Warranty & Coverage
Eufy Security products include a 1-year limited warranty with proof of purchase. Eufy may offer extended warranty through their security app for registered products. Physical damage and water damage beyond stated IP ratings are not covered.
quiz Eufy Security FAQ
Common questions answered by our research team.
add Does eufy really have no subscription fee?
eufy cameras with HomeBase 2 store up to 16GB of encrypted video locally at no monthly cost — free forever. An optional eufy Security subscription ($3.99-$9.99/month) adds cloud backup and extended video history if you want cloud redundancy.
add Is eufy Security safe and private?
Eufy faced scrutiny in 2022 for briefly sending thumbnail images to the cloud. Eufy responded with significant security updates, end-to-end encryption for all video streams, and independent security audits. Current eufy products store all video locally and encrypt all cloud communications.
add How much local storage does the eufy HomeBase 2 have?
HomeBase 2 includes 16GB of built-in storage (encrypted), which typically holds 1-3 months of motion-triggered clips depending on clip length and frequency. You cannot expand the internal storage, but eufy sells higher-capacity HomeBase units.
add Does eufy work with Apple HomeKit?
Some eufy cameras and the eufy HomeBase 3 support Apple HomeKit Secure Video, which provides end-to-end encrypted recording to iCloud (part of your iCloud+ plan). Check the specific product listing for HomeKit compatibility — not all eufy models support it.
add Can eufy cameras work without HomeBase?
Some eufy cameras (like SoloCam) have built-in local storage via a microSD card and connect directly to Wi-Fi without HomeBase. Others (EufyCam series) require HomeBase 2 as the local hub. Check your model — the HomeBase requirement varies by product.