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Official SimpliSafe Customer Support
1-888-957-4675 Sales, support & monitoring
schedule Mon–Fri 8 AM–12 AM ET, Sat–Sun 9 AM–6 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive Chat24/7 Monitoring (optional)
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About SimpliSafe, Inc.
SimpliSafe was founded in 2006 in Boston, MA, by a Harvard Business School grad frustrated with traditional security company contracts. SimpliSafe's no-contract model and DIY installation disrupted the home security industry. The SimpliSafe system includes a base station, keypad, door/window sensors, motion detectors, cameras, and optional professional monitoring through their in-house monitoring center. SimpliSafe is fully self-installable in under an hour.
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When to Call SimpliSafe Support
These situations typically require speaking with a SimpliSafe representative directly.
- check_circle A sensor shows 'not responding' in the SimpliSafe app and won't come back online
- check_circle Your base station is beeping or showing a sensor trouble notification
- check_circle You want to add new sensors or cameras to your existing SimpliSafe system
- check_circle You're having trouble with SimpliSafe's professional monitoring subscription or billing
security SimpliSafe Products & Devices Covered
This support number handles service and technical support for the following SimpliSafe products.
security SimpliSafe base station
security SimpliSafe keypad
security SimpliSafe entry sensors
security SimpliSafe motion sensors
security SimpliSafe cameras (indoor & outdoor)
security SimpliSafe smoke detector
security SimpliSafe CO detector
security SimpliSafe glass break sensor
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Common SimpliSafe Issues
The most-reported SimpliSafe problems and what to expect when you call for each.
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Sensor not responding
Door, window, or motion sensor shows 'not responding' in app
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Base station beeping
Base station emits beeping sounds indicating a system issue
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Keypad offline
SimpliSafe keypad is not communicating with the base station
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Camera not connecting
SimpliSafe camera offline or not showing in the app
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Can't arm/disarm via app
SimpliSafe app shows system status but can't arm or disarm
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Fix It Yourself
Try these steps before calling. They resolve the majority of common SimpliSafe issues.
1
Test sensors with the app in 'Test Mode'
In the SimpliSafe app, go to Security → Test Mode. Trigger each sensor (open doors, walk past motion detectors) and confirm each one shows in the app. This identifies which sensors have lost connection before a real event.
2
Check base station placement for sensor coverage
The SimpliSafe base station communicates with sensors via RF signal, not Wi-Fi. Place it in a central location, not in a closet or basement. Concrete walls can reduce range — if a sensor isn't responding, move the base station closer and test.
3
Replace sensor batteries proactively
SimpliSafe sensors use CR-123A or AA batteries depending on the model. Replace batteries when the app shows 'low battery' — don't wait for failure. SimpliSafe sensors typically need new batteries every 3-5 years under normal use.
shield Warranty & Coverage
SimpliSafe equipment includes a 3-year limited warranty — one of the longest in home security. Interactive Plan subscribers (professional monitoring) get access to extended warranty coverage.
quiz SimpliSafe FAQ
Common questions answered by our research team.
add Does SimpliSafe require a contract?
No — SimpliSafe has no contracts and no cancellation fees. Professional monitoring is month-to-month at $19.99-$27.99/month. You can pause, cancel, or change your plan anytime without penalties.
add How does SimpliSafe professional monitoring work?
SimpliSafe's in-house monitoring center operates 24/7. When an alarm triggers, they attempt to verify the threat, contact you using your PIN, and dispatch police or fire if needed. Response time averages 4-6 seconds — faster than most competitors.
add Can I install SimpliSafe myself?
Yes — SimpliSafe is 100% DIY with no tools required. Sensors use adhesive or screws and snap onto the base. Setup takes 30-60 minutes. The SimpliSafe app guides you through activating each sensor. No professional installer is needed.
add Does SimpliSafe work without Wi-Fi?
Yes — SimpliSafe's base station communicates via cellular (AT&T's network) as the primary path. Wi-Fi connectivity is used for the camera and app features. If your internet goes out, monitoring continues via cellular backup.
add Can I take SimpliSafe when I move?
Yes — this is one of SimpliSafe's biggest advantages. All sensors peel off walls without damage (or unscrew). Bring everything to your new home, re-place the sensors, and call SimpliSafe to update your address. No new system needed.