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Official Lorex Customer Support
1-888-425-6739 All Lorex cameras & recording systems
schedule Mon–Fri 8 AM–8 PM ET, Sat 10 AM–4 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatEmail Support
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About Lorex Technology Inc.
Lorex Technology was founded in 1991 in Markham, Ontario, Canada, and serves the North American market from its US office. Lorex specializes in complete surveillance systems including 4K IP cameras, NVR (Network Video Recorder) and DVR systems, PoE (Power over Ethernet) cameras, and wireless camera systems. Lorex products are available at Costco, Best Buy, and lorex.com, and are popular for homeowners and small businesses needing more professional-grade recording than consumer camera brands offer.
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When to Call Lorex Support
These situations typically require speaking with a Lorex representative directly.
- check_circle Your Lorex NVR or DVR isn't recording video from one or more cameras
- check_circle Remote viewing through the Lorex Home app stopped working
- check_circle A Lorex camera shows 'no signal' on the NVR display
- check_circle You need help configuring hard drive storage or setting up scheduled recording
security Lorex Products & Devices Covered
This support number handles service and technical support for the following Lorex products.
security Lorex 4K IP cameras (PoE)
security Lorex NVR systems (8-32 channel)
security Lorex DVR systems (analog)
security Lorex wireless security cameras
security Lorex Smart Deterrence cameras
security Lorex 2K/4K video doorbells
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Common Lorex Issues
The most-reported Lorex problems and what to expect when you call for each.
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Camera showing 'no signal' on NVR
NVR display shows no signal or blank screen for one or more cameras
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Remote viewing not working
Can't see cameras remotely through the Lorex Home app
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NVR not recording video
NVR is on and cameras are showing live but recordings aren't saving
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Hard drive not detected by NVR
NVR reports no hard drive or that the hard drive needs formatting
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Motion detection alerts missing
Camera motion events not generating notifications on the app
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Fix It Yourself
Try these steps before calling. They resolve the majority of common Lorex issues.
1
Check PoE cable quality for 'no signal' issues
Lorex PoE camera 'no signal' errors are frequently caused by low-quality Ethernet cables or runs over 328 feet (100 meters). Use Cat5e or Cat6 rated cables and test cable continuity with a cable tester before assuming the camera is defective.
2
Enable P2P in NVR settings for remote access
Log into your Lorex NVR locally, go to Setup → Network → P2P and enable P2P mode. Then scan the QR code with the Lorex Home app. P2P bypasses the need for port forwarding and makes remote access setup much simpler.
3
Format hard drive directly from the NVR menu
If the NVR reports a hard drive error, go to Setup → Storage → Format. Allow 5-10 minutes for formatting. Use Lorex-recommended surveillance-grade hard drives (Western Digital Purple, Seagate SkyHawk) — desktop drives fail much faster in 24/7 recording environments.
shield Warranty & Coverage
Lorex cameras and recording systems include a 1-year limited warranty. Hard drives included in Lorex systems carry the hard drive manufacturer's standard warranty (typically 3 years for surveillance-grade drives).
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Common questions answered by our research team.
add Does Lorex require a subscription?
No — Lorex is a one-time purchase security system. All recording is to a local hard drive (included in most systems) with no monthly fees. The Lorex Home app for remote viewing is free. Optional cloud clip backup is available as a subscription add-on.
add How much hard drive storage do I need for my Lorex system?
A 4-camera 4K system recording 24/7 uses approximately 1TB per week. For motion-triggered-only recording, a 2TB drive provides 1-2 months of storage for a 4-camera system. Lorex systems support up to 10TB HDD depending on the model.
add Can I mix Lorex cameras from different generations?
Lorex cameras from the same technology generation (IP PoE or analog) are generally compatible with Lorex NVRs and DVRs. However, mixing old and new generations may result in lost features. Lorex recommends buying matched camera/recorder bundles for guaranteed compatibility.
add How do I access my Lorex system remotely?
Download the Lorex Home app (iOS or Android), enable P2P on your NVR (Setup → Network → P2P), and scan the QR code shown in the NVR's P2P settings. Remote access works over cellular data or any Wi-Fi network without port forwarding.
add What is the difference between a Lorex DVR and NVR system?
DVR (Digital Video Recorder) systems use analog coax cables and are compatible with traditional CCTV cameras. NVR (Network Video Recorder) systems use IP cameras over Ethernet (PoE) and offer higher resolution (up to 4K), more features, and easier cable routing for new installations.
business_center Lorex Business Support
Lorex offers business-grade systems with 16-32 channel NVRs and commercial-grade cameras. Request 'business systems' support when calling for dedicated assistance with larger installations.
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Business Line: 1-888-425-6739