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Official Vivint Customer Support
1-800-216-5232 Sales, support & technical assistance
schedule 24/7 Support Available — Available 24/7
verifiedVerified Official blockNo Hidden Fees access_time_filled24/7 Support
Support available via: PhoneLive Chat24/7 MonitoringProfessional Installation
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About Vivint Smart Home
Vivint Smart Home was founded in 1999 in Provo, UT, and serves approximately 1.7 million customers across the USA and Canada. Vivint offers a comprehensive smart home platform integrating security, automation, and energy management through the Vivint Smart Hub, proprietary sensors, outdoor cameras, smart locks, and thermostats. All Vivint systems are professionally installed by trained technicians, and Vivint operates its own 24/7 monitoring centers.
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When to Call Vivint Support
These situations typically require speaking with a Vivint representative directly.
- check_circle Your Vivint panel shows a zone fault or 'check sensor' message you can't clear
- check_circle A Vivint camera or doorbell is offline in the Vivint app
- check_circle Your Vivint equipment is malfunctioning and is still under service agreement
- check_circle You want to add smart home devices or upgrade equipment in your Vivint system
security Vivint Products & Devices Covered
This support number handles service and technical support for the following Vivint products.
security Vivint Smart Hub panel
security Vivint Doorbell Camera Pro
security Vivint Outdoor Camera Pro
security Vivint Indoor Camera
security Vivint door & window sensors
security Vivint smart lock
security Vivint thermostat
security Vivint garage door controller
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Common Vivint Issues
The most-reported Vivint problems and what to expect when you call for each.
error
Zone fault on Vivint panel
Panel shows zone fault or 'check sensor' for a specific zone
chevron_right videocam_off
Camera offline in Vivint app
Vivint camera shows offline or won't load live video
chevron_right lock
Smart lock not responding
Vivint smart lock not responding to app commands or codes
chevron_right security
Panel won't arm
Vivint panel refuses to arm due to an open zone or fault
chevron_right sync_problem
App not syncing with devices
Vivint app shows old status and won't update device states
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common Vivint issues.
1
Check each sensor by opening and closing zones
If the panel shows a zone fault but you're not sure which sensor, put the panel in 'walk test' mode. Open and close each door and window — the panel will identify which sensors are communicating and which aren't.
2
Reboot the Vivint Smart Hub for app sync issues
Locate the power cord at the back of the Vivint Smart Hub panel and unplug it for 30 seconds. The hub takes about 2 minutes to reboot fully. App sync and camera connectivity issues often resolve after a hub reboot.
3
Keep your central station PIN updated
Your Vivint central station verbal PIN is used when canceling alarm dispatches. Call 1-800-216-5232 to update it if family members change or if you've forgotten it. Without the PIN, Vivint dispatches emergency services on every unacknowledged alarm.
shield Warranty & Coverage
Vivint equipment is covered under the Vivint Equipment Service Plan included in most monitoring contracts — covering repairs and replacements at no additional cost during the contract term.
quiz Vivint FAQ
Common questions answered by our research team.
add Can I cancel my Vivint contract?
Vivint contracts are typically 42-60 months. Early termination fees apply (usually remaining balance of the equipment financing plus monitoring). Moving customers can transfer service to a new address without penalty. Contact 1-800-216-5232 to discuss your options.
add How much does Vivint cost?
Vivint equipment is financed through Vivint's in-house financing at $0 down, with monthly equipment payments of $25-$45 on top of monitoring ($29.99-$44.99/month). Total monthly costs typically range from $55-$90 depending on your equipment package.
add Does Vivint work with Amazon Alexa and Google Assistant?
Yes — Vivint integrates with both Amazon Alexa and Google Assistant for voice control of lights, locks, thermostats, and garage doors. You can also ask Alexa or Google to arm/disarm your Vivint system (with your voice PIN).
add Does Vivint use its own monitoring centers?
Yes — Vivint operates proprietary 24/7 monitoring centers staffed by Vivint employees (not third-party). Vivint monitoring response time averages under 30 seconds for verified alarms. Monitoring includes police, fire, and carbon monoxide dispatch.
add Is Vivint equipment compatible with other smart home systems?
Vivint uses a proprietary ecosystem — sensors and cameras work specifically with the Vivint Smart Hub and are not compatible with other security platforms like Ring or SimpliSafe. Vivint does integrate with Alexa, Google, and Nest thermostats through software.