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Official Hisense Customer Support
1-888-935-8880 All Hisense TVs & products
schedule Mon–Fri 9 AM–9 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatEmail Support
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About Hisense USA Corporation
Hisense was founded in 1969 in Qingdao, China, with US headquarters in Suwanee, GA. Hisense has rapidly grown into a top-5 TV brand in North America by offering competitive features at lower prices than Samsung, LG, and Sony. Hisense's ULED (Ultrafine LED) and QLED lines feature local dimming, quantum dot color, and Dolby Vision at accessible price points. Hisense TVs run the Google TV platform in North America.
call
When to Call Hisense Support
These situations typically require speaking with a Hisense representative directly.
- check_circle Your Hisense TV screen is flickering or showing vertical lines within the warranty period
- check_circle Google TV apps are not loading or the smart platform needs to be reset
- check_circle Your Hisense TV is within its warranty period and has a panel defect
- check_circle You need help connecting your Hisense TV to a specific streaming service or device
tv Hisense Products & Devices Covered
This support number handles service and technical support for the following Hisense products.
tv Hisense U8 series ULED TVs
tv Hisense U7 QLED TVs
tv Hisense U6 series TVs
tv Hisense A6 4K TVs
tv Hisense laser projectors (TriChroma)
tv Hisense soundbars
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Common Hisense Issues
The most-reported Hisense problems and what to expect when you call for each.
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Screen flickering or vertical lines
TV screen showing flickering or vertical lines during operation
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Google TV app crashes
Streaming apps freeze or crash on the Hisense Google TV
chevron_right wifi_off
TV not connecting to Wi-Fi
Hisense TV fails to connect or stay connected to the Wi-Fi network
chevron_right settings_remote
Remote sensor not responding
TV not responding to remote control commands
chevron_right power_off
TV turns off by itself
Hisense TV powers off unexpectedly during use
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Fix It Yourself
Try these steps before calling. They resolve the majority of common Hisense issues.
1
Perform a soft reset from the settings menu
Go to Settings → Device Preferences → Reset → Factory Reset. For a quicker soft reset, hold the Home button for 5 seconds on the remote. A full factory reset is helpful when Google TV becomes slow or apps stop working after updates.
2
Adjust local dimming settings for better picture
Go to Picture Settings → Local Dimming and set it to Medium or High for dark room viewing. In bright rooms, set it to Low to reduce halo effects around bright objects on dark backgrounds.
3
Enable Game Mode for gaming consoles
Go to Picture Settings → Picture Mode → Game mode when gaming. Hisense Game Mode reduces input lag significantly (from ~80ms to ~12ms), improving responsiveness for action games and fast-paced content.
shield Warranty & Coverage
Hisense TVs include a 1-year limited warranty on parts and labor. In-home repair service is available for TVs 48" and larger in eligible areas. Product registration recommended at hisense-usa.com.
quiz Hisense FAQ
Common questions answered by our research team.
add Is Hisense a reliable TV brand?
Hisense quality has improved significantly since 2018. Their U-series TVs receive strong reviews from major publications for value. Hisense's warranty and repair network is smaller than Samsung or LG, so purchasing extended warranty coverage is more important with Hisense.
add What is Hisense ULED technology?
ULED is Hisense's proprietary term for a combination of technologies: quantum dot color enhancement, high local dimming zone count, high refresh rate processing, and advanced HDR tone mapping. It's Hisense's equivalent of Samsung QLED or Sony Triluminos.
add Does Hisense support Dolby Vision?
Most Hisense U-series TVs (U7, U8) support Dolby Vision IQ and HDR10+. Budget A-series and some U6 models may support HDR10 only. Check the specific model's feature list on the Hisense website or product page for exact HDR support.
add What is the Hisense warranty?
Hisense TVs include a 1-year limited parts and labor warranty. Panel manufacturing defects are covered. Extended warranty plans are available through SquareTrade, Allstate Protection, and major retailers like Costco and Best Buy.
add Can I use Hisense TV without internet?
Yes — Hisense TVs work without internet for local content via HDMI and antenna/cable connections. Smart TV features (apps, Google TV interface) require internet. Some features like firmware auto-updates and streaming services require a persistent internet connection.