support_agent
Official Sony Customer Support
1-800-222-7669 TVs, audio, cameras & all Sony products
schedule Mon–Sat 9 AM–8 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatIn-Home ServiceAuthorized Service Centers
info
About Sony Electronics Inc.
Sony Electronics Inc. is the US subsidiary of Sony Corporation, founded in Japan in 1946. Sony's Bravia TV lineup spans the Bravia XR (flagship with Cognitive Processor XR), Bravia 7 (miniLED), Bravia 8 & 9 (OLED), and more affordable Bravia series. Sony Bravia TVs run Google TV (formerly Android TV), providing the most app variety of any smart TV platform. Sony is the official A/V partner of the PlayStation 5, with exclusive gaming features on Bravia TVs.
call
When to Call Sony Support
These situations typically require speaking with a Sony representative directly.
- check_circle Your Sony Bravia TV won't turn on or the standby light is blinking with an error code
- check_circle Google TV apps are crashing or the OS is running slowly after an update
- check_circle The HDMI input or panel has a defect within the warranty period
- check_circle You need help configuring HDMI 2.1 for PS5 4K 120Hz gaming on your Sony TV
tv Sony Products & Devices Covered
This support number handles service and technical support for the following Sony products.
tv Sony Bravia XR A95L OLED
tv Sony Bravia XR X95L miniLED
tv Sony Bravia 7 miniLED
tv Sony Bravia 8 & 9 OLED
tv Sony Bravia 4 & 6 series
tv Sony HT-series soundbars
tv Sony cameras & camcorders
build
Common Sony Issues
The most-reported Sony problems and what to expect when you call for each.
power_off
TV won't turn on / blinking standby light
Sony TV standby light blinks a specific pattern indicating an error code
chevron_right hourglass_empty
Google TV running slowly
Smart TV home screen is laggy or apps are slow to open
chevron_right settings_input_hdmi
HDMI no signal
Sony TV shows 'No Signal' on a specific HDMI input
chevron_right tv_off
No picture only sound
Audio works but screen is blank or very dim
chevron_right settings_remote
Remote not working
Sony remote (regular or Touchpad) not controlling the TV
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common Sony issues.
1
Count standby light blink patterns for error codes
Sony Bravia standby LEDs blink in patterns to communicate error codes. Count the number of blinks before the pause — e.g., 4 blinks = thermal error, 6 blinks = backlight failure. Find your code at sony.com/support for the specific fix needed.
2
Clear Google TV cache for slow performance
Go to Settings → Device Preferences → Storage → Internal Shared Storage → Cache Data → Clear Cache. Also clear caches for individual apps in Settings → Apps → See All Apps → [select app] → Clear Cache. Do this monthly for best performance.
3
Enable HDMI Enhanced format for 4K 120Hz gaming
For PS5, Xbox Series X, or PC gaming at 4K 120Hz, go to your TV settings → Watching TV → External Inputs → HDMI Signal Format → set the specific HDMI port connected to your console to 'Enhanced Format (4K120, 8K)'. Without this, higher frame rates won't work.
shield Warranty & Coverage
Sony Bravia TVs include a 1-year limited warranty on parts and labor. Sony Protection Plus extended warranty plans add 1-2 additional years of coverage. Authorized Sony service centers are available nationwide.
quiz Sony FAQ
Common questions answered by our research team.
add What is Sony's Cognitive Processor XR?
Sony's Cognitive Processor XR (found in Bravia XR models) analyzes and optimizes the entire image in cross-axis zones simultaneously — unlike standard processors that handle brightness, color, and contrast separately. This creates images that Sony claims more closely replicate how humans actually perceive depth and texture.
add Does Sony Bravia support Apple AirPlay?
Yes, Sony Bravia TVs with Android TV or Google TV (2019 and newer) support AirPlay 2 for streaming audio and video from iPhone, iPad, and Mac. Some older Sony TVs require a firmware update to enable AirPlay 2 support.
add What is Sony's warranty on Bravia TVs?
Sony Bravia TVs include a 1-year parts and labor limited warranty. Extended Sony Protection Plus plans are available at purchase for 2 or 3 years of additional coverage including accidental damage protection on some plans.
add Does Sony TV have HDMI 2.1 for gaming?
Sony Bravia XR (X90K and higher, 2022+) and all Bravia 2023 models include HDMI 2.1 ports supporting 4K 120Hz, VRR, and ALLM for gaming. Sony also offers exclusive PS5 features including automatic game mode and PS5 controller integration on supported Bravia models.
add Is Google TV better than Android TV?
Google TV is the successor to Android TV — both run Android apps, but Google TV adds a personalized home screen that aggregates recommendations from all your streaming services (Netflix, Disney+, etc.) into one unified interface rather than requiring you to open individual apps.
business_center Sony Business Support
Sony Professional offers commercial displays, projectors, and broadcast equipment through dedicated business channels. Inquire about Sony Professional Solutions when calling for business applications.
phone
Business Line: 1-800-222-7669