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Official LG Customer Support
1-800-243-0000 TVs, appliances & all LG products
schedule Mon–Fri 8 AM–9 PM ET, Sat 9 AM–5 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatIn-Home Service
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About LG Electronics USA
LG Electronics USA is a subsidiary of LG Electronics Inc., founded in South Korea in 1958. LG has led the OLED TV market since introducing the first consumer OLED TV in 2013. LG's webOS smart TV platform is considered one of the most intuitive smart TV operating systems. LG's TV lineup spans the OLED evo G-series (flagship), OLED C-series (best value OLED), QNED (quantum LED), and UHD/NanoCell for mainstream price points.
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When to Call LG Support
These situations typically require speaking with a LG representative directly.
- check_circle Your LG OLED shows image retention or burn-in that Pixel Refresher hasn't fixed
- check_circle webOS home screen is frozen, blank, or not loading apps after an update
- check_circle Your LG Magic Remote cursor is not appearing on screen
- check_circle Your LG TV is within the warranty period and has a hardware defect
tv LG Products & Devices Covered
This support number handles service and technical support for the following LG products.
tv LG OLED C-series TVs
tv LG OLED G-series Gallery TVs
tv LG QNED TVs
tv LG UHD TVs (UQ series)
tv LG NanoCell TVs
tv LG Soundbars (SP/SC/SN series)
tv LG monitors (UltraFine, UltraGear)
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Common LG Issues
The most-reported LG problems and what to expect when you call for each.
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OLED image retention
Permanent or temporary image retention visible on the OLED panel
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webOS not loading or frozen
Smart TV home screen won't load apps or is completely frozen
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Magic Remote not working
LG Magic Remote pointer cursor not appearing or buttons unresponsive
chevron_right volume_off
No audio output
LG TV has picture but sound suddenly stopped working
chevron_right settings_input_hdmi
HDMI input not working
One or more HDMI ports not detecting connected devices
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common LG issues.
1
Schedule Pixel Refresher overnight for OLED care
Go to Settings → Support → OLED Care → Device Self Care → Pixel Refresher. Schedule it to run at 3 AM on days when the TV will be idle. Monthly Pixel Refresher cycles maintain panel health and reduce the risk of image retention.
2
Enable LG ThinQ for remote support and smart features
Download the LG ThinQ app and register your TV. This enables LG's SmartDiagnosis tool that remotely identifies issues and sends a diagnostic report to LG Support — significantly faster than describing problems over the phone.
3
For webOS freezes — access service menu for clean reinstall
Point the Magic Remote at the TV and quickly press: 9, 8, 7, 6, OK. This opens the hidden service menu where you can run a 'Factory Reset (Initialize)' that reinstalls webOS cleanly — more thorough than a standard factory reset.
shield Warranty & Coverage
LG TVs include a 1-year limited warranty on parts and labor. LG's Panel Warranty covers burn-in defects on OLED panels for 1 year. In-home service is available in most metro areas.
quiz LG FAQ
Common questions answered by our research team.
add Is OLED burn-in still a concern on LG TVs?
Modern LG OLED TVs include multiple protections: Pixel Refresher (automatic maintenance), Screen Shift (microshifts the image constantly), Logo Luminance Adjustment (dims static elements), and TPC (Temporal Peak Luminance Controller). Burn-in from normal home viewing is extremely rare on current OLED models.
add Does LG OLED support Dolby Vision and Dolby Atmos?
Yes — LG OLED TVs from 2018 onward support Dolby Vision IQ (adaptive picture) and Dolby Atmos passthrough. LG is also certified for IMAX Enhanced, HDR10, HDR10+, and HLG formats.
add What is LG's warranty on OLED TVs?
LG OLED TVs include a 1-year limited parts and labor warranty. The OLED panel has a separate 1-year warranty that specifically covers burn-in defects from manufacturing. Extended warranties are available through Asurion, SquareTrade, and retailers.
add Does LG support Apple AirPlay 2 and HomeKit?
Yes — LG smart TVs from 2019 onward support AirPlay 2 for iPhone/iPad/Mac screen mirroring and audio streaming. LG TVs also support Apple HomeKit, allowing them to appear as an accessory in the Home app for automation and Siri control.
add What is LG's OLED evo technology?
LG OLED evo (found in C-series 2021+ and G-series) uses an improved panel design with a separate light-boosting layer that increases brightness by up to 20% compared to standard OLED. This makes evo panels better for bright-room viewing while maintaining perfect blacks.
business_center LG Business Support
LG Business Solutions provides commercial displays, digital signage, and hospitality TVs with dedicated B2B support. Request 'business displays' or 'LG Business Solutions' when calling.
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Business Line: 1-800-243-0000