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Official Samsung Customer Support
1-800-726-7864 TVs, smartphones, tablets & appliances
schedule Mon–Fri 8 AM–12 AM ET, Sat–Sun 9 AM–6 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatIn-Person SupportRemote Diagnostics
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About Samsung Electronics America
Samsung Electronics America is a subsidiary of Samsung Electronics Co., Ltd., founded in South Korea in 1969. Samsung has been the world's best-selling TV brand for 18 consecutive years. Their US TV lineup covers QLED (quantum dot LED), Neo QLED (mini-LED), Frame TV (art mode), OLED, and The Wall microLED displays. Samsung's Tizen OS powers their Smart TV platform with the Samsung TV Plus free streaming service included.
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When to Call Samsung Support
These situations typically require speaking with a Samsung representative directly.
- check_circle Your Samsung TV powers on but the screen remains completely black
- check_circle SmartThings can't connect to your TV after network or account changes
- check_circle Your Samsung TV has a hardware defect within its warranty period
- check_circle HDMI ARC or eARC is not passing audio to your soundbar correctly
tv Samsung Products & Devices Covered
This support number handles service and technical support for the following Samsung products.
tv Samsung QLED TVs (Q-series)
tv Samsung Neo QLED TVs (QN-series)
tv Samsung OLED TVs (S95 series)
tv Samsung The Frame TV
tv Samsung The Serif / The Sero
tv Samsung soundbars & home theater
tv Samsung monitors
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Common Samsung Issues
The most-reported Samsung problems and what to expect when you call for each.
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Black screen (no picture)
TV powers on but screen is completely black or backlight issue
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SmartThings not connecting
TV doesn't appear or respond in Samsung SmartThings app
chevron_right volume_off
No audio output
TV has picture but no sound from speakers or soundbar
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Tizen OS slow or freezing
Smart TV interface is sluggish, apps crash, or home screen freezes
chevron_right settings_input_hdmi
HDMI ARC/eARC not working
Soundbar connected via ARC produces no audio
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Fix It Yourself
Try these steps before calling. They resolve the majority of common Samsung issues.
1
Power cycle the TV (not just remote off)
Hold the physical power button on the TV itself for 5 seconds until it reboots — don't just use the remote. Then unplug the TV from the wall for 60 seconds. This clears the Tizen firmware cache and resolves most software glitches.
2
Enable Anynet+ (HDMI-CEC) for ARC issues
Go to Settings → General → External Device Manager → Anynet+ (HDMI-CEC) and set it to On. This enables proper ARC/eARC handshaking with soundbars. Also set the soundbar's CEC/ARC input to match the TV's HDMI ARC port.
3
Update firmware via USB if Wi-Fi update fails
Download the latest Samsung TV firmware from samsung.com/us/support (enter your model number), copy to a USB drive, plug into the TV, then go to Settings → Support → Software Update → Update Now via USB.
shield Warranty & Coverage
Samsung TVs include a 1-year limited warranty on parts and labor. Samsung Care+ extended warranty plans provide up to 3 years of coverage including protection against certain accidents for eligible models.
quiz Samsung FAQ
Common questions answered by our research team.
add How long does Samsung support its Smart TVs with software updates?
Samsung provides Tizen OS software updates for approximately 5 years after a TV model's initial release. Security patches and app updates are pushed automatically over Wi-Fi when the TV is connected to the internet.
add Does Samsung TV support Apple AirPlay 2?
Yes, Samsung TVs from 2018 onward support AirPlay 2. You can mirror your iPhone, iPad, or Mac screen directly to the TV or stream audio. Go to the TV's Home Screen, look for the AirPlay option, or use the Share button in your iPhone's Control Center.
add What is Samsung's warranty on TVs?
Samsung TVs include a 1-year parts and labor warranty. The panel itself is covered for 1 year. Extended Samsung Care+ plans are available for purchase, extending total coverage to 3 years with protection against certain accidental damage.
add What is the difference between QLED and Neo QLED?
QLED uses quantum dot technology on a standard LED backlight for enhanced color. Neo QLED replaces the backlight with thousands of tiny Mini-LED lights controlled in precise zones, delivering much deeper blacks, higher brightness, and better contrast for HDR content.
add Does Samsung TV Plus cost money?
No — Samsung TV Plus is a completely free, ad-supported streaming service built into Samsung Smart TVs. It provides 200+ live TV channels and on-demand content at no subscription cost. No account creation is required to access Samsung TV Plus.
business_center Samsung Business Support
Samsung B2B offers business-grade displays, hospitality TVs, and digital signage through dedicated commercial representatives. Say 'business display' when calling for business support routing.
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Business Line: 1-800-726-7864