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Official Roku Customer Support
1-888-600-7658 Roku devices, streaming & account support
schedule Mon–Fri 9 AM–9 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatOnline Self-Service
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About Roku, Inc.
Roku, Inc. was founded in 2002 in San Jose, CA, and launched its first streaming device in 2008. Roku is the leading streaming platform in North America by active account count, with over 80 million active accounts. Roku OS powers both Roku's own streaming devices (Roku Express, Roku Streaming Stick, Roku Ultra) and Roku TVs made by TCL, Hisense, Sharp, and other manufacturers. The Roku Channel is a free ad-supported streaming service available on all Roku devices.
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When to Call Roku Support
These situations typically require speaking with a Roku representative directly.
- check_circle Your Roku device is stuck on the Roku logo during startup
- check_circle Your Roku account was compromised or you can't sign in
- check_circle A Roku private channel or feature is not working as documented
- check_circle You need help configuring Roku for hotel, RV, or travel use
tv Roku Products & Devices Covered
This support number handles service and technical support for the following Roku products.
tv Roku Express & Express 4K
tv Roku Streaming Stick 4K
tv Roku Ultra
tv Roku Streambar
tv Roku TVs (TCL, Hisense, Sharp)
tv Roku Smart Home cameras & devices
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Common Roku Issues
The most-reported Roku problems and what to expect when you call for each.
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Roku stuck on logo screen
Roku device showing the Roku logo and won't load past it
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No internet connection on Roku
Roku shows connected to Wi-Fi but streaming apps won't load
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Roku remote not working
Roku remote (standard or voice) not controlling the device
chevron_right speed
Apps buffering or poor quality
Streaming apps freeze, buffer, or play at low resolution
chevron_right receipt_long
Roku account billing issue
Unexpected charges on Roku account or need to manage subscriptions
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Fix It Yourself
Try these steps before calling. They resolve the majority of common Roku issues.
1
Restart Roku from settings, not by unplugging
Go to Settings → System → Power → System Restart. This performs a clean software restart that's different from pulling the power plug. For a Roku TV, go to Settings → System → Advanced System Settings → Factory Reset (for persistent issues).
2
Check Roku's server status before troubleshooting
Visit status.roku.com to check if Roku services are experiencing an outage before spending time troubleshooting. During major streaming events (Super Bowl, show premieres), Roku services can experience slowdowns affecting all users.
3
Re-pair the Roku voice remote after battery change
After replacing batteries in a Roku voice remote, hold the pairing button in the battery compartment for 3 seconds. The pairing light will flash. If the remote still doesn't work, try re-pairing from Settings → Remotes & Devices.
shield Warranty & Coverage
Roku streaming devices include a 1-year limited hardware warranty. Roku TVs are covered by the TV manufacturer's warranty (typically 1 year). Roku provides free software support for the Roku OS platform regardless of device age.
quiz Roku FAQ
Common questions answered by our research team.
add Is Roku free to use?
Roku devices are one-time purchases. The Roku OS itself, the Roku Channel, and free ad-supported apps are completely free. Premium streaming services (Netflix, Disney+, etc.) require their own subscriptions. There are no Roku monthly fees for using the Roku platform.
add Does Roku support 4K HDR streaming?
Yes — the Roku Streaming Stick 4K, Roku Ultra, and 4K Roku TVs support 4K streaming with HDR10, HDR10+, and Dolby Vision depending on the model. The base Roku Express supports 1080p only. Check your specific model's specs for HDR support.
add Can I manage my Roku from my phone?
Yes — the free Roku mobile app (iOS and Android) lets you control your Roku device, use your phone as a keyboard for easy text entry, cast from your phone, and manage your Roku account. The app requires your phone and Roku to be on the same Wi-Fi network.
add What is Roku's private listening feature?
Roku's private listening mode sends your TV audio to your phone's headphone jack or Bluetooth headphones via the Roku mobile app. On higher-end Roku remotes (Voice Remote Pro, Streambar), private listening works directly through the remote's headphone jack.
add Can I use Roku if I don't have cable TV?
Yes — Roku was designed for cord-cutters. Without cable, you can stream Netflix, Hulu, Disney+, YouTube, Amazon Prime Video, and 50,000+ other channels. Add an antenna to Roku for free local broadcast TV (NBC, CBS, ABC, FOX, PBS) in HD.