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Official Xerox Customer Support
1-800-275-9376 All Xerox printers & copiers
schedule Mon–Fri 8 AM–8 PM ET
verifiedVerified Official blockNo Hidden Fees
Support available via: PhoneLive ChatOn-Site ServiceRemote Support
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About Xerox Corporation
Xerox Corporation was founded in 1906 (as Haloid Photographic Company) in Rochester, NY, and is credited with inventing the modern photocopier in 1959. Today Xerox produces multifunction printers, production printing systems, and document management software for businesses of all sizes. Xerox's Altalink, Versalink, and PrimeLink series serve enterprise, SMB, and production print environments across North America.
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When to Call Xerox Support
These situations typically require speaking with a Xerox representative directly.
- check_circle Your Xerox displays a fault code (three-digit number) that interrupts all jobs
- check_circle The fuser or transfer belt needs replacement and you need guidance on parts
- check_circle You're setting up Xerox ConnectKey apps or cloud document workflows
- check_circle Your Xerox multifunction unit is making unusual grinding or clicking noises
print Xerox Products & Devices Covered
This support number handles service and technical support for the following Xerox products.
print Xerox VersaLink B-series mono MFPs
print Xerox VersaLink C-series color MFPs
print Xerox AltaLink B-series enterprise
print Xerox AltaLink C-series enterprise
print Xerox PrimeLink production printers
print Xerox WorkCentre series
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Common Xerox Issues
The most-reported Xerox problems and what to expect when you call for each.
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Fault code errors
Three-digit fault codes on display stopping all print/copy jobs
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Paper misfeeds from bypass tray
Bypass tray won't feed paper correctly into print path
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Scan to email not working
Scanned documents won't send via email or network folder
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Touch screen unresponsive
Control panel display doesn't respond to touch input
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Print quality defects
Horizontal lines, toner smearing, or light print on output
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Fix It Yourself
Try these steps before calling. They resolve the majority of common Xerox issues.
1
Look up fault codes at support.xerox.com
Every Xerox fault code has a detailed explanation and fix guide at support.xerox.com. Enter your model and the fault code number for step-by-step instructions specific to your device.
2
Clean the transfer belt area for quality issues
Light or smeared print often comes from a dirty transfer belt or IBT cleaner. Access these through the right-side door (on most models) and clean with a dry lint-free cloth per the user guide.
3
Use Xerox's remote support feature
Xerox ConnectKey devices support remote technician access. With your permission, Xerox support can diagnose and often fix problems without dispatching a technician, saving you hours of downtime.
shield Warranty & Coverage
Xerox VersaLink and AltaLink printers include a 1-year on-site limited warranty. Xerox service contracts provide multi-year coverage with next-business-day on-site response.
quiz Xerox FAQ
Common questions answered by our research team.
add How do I clear a paper jam in my Xerox machine?
Open all doors and trays indicated by the blinking lights on the control panel. Remove paper by pulling slowly in the direction of paper travel. Never pull paper against the feed direction. Check all areas indicated before closing doors — multiple jam locations must all be cleared.
add How do I add my Xerox printer to a network?
Connect via Ethernet and access the Embedded Web Server (EWS) by typing the printer's IP address into a browser. The IP address is printed on the Configuration Report (press Home → Machine Status → Print Reports → Configuration Report).
add What is Xerox ConnectKey?
ConnectKey is Xerox's software platform that adds cloud workflows, apps, and document management features to Xerox multifunction printers. It allows scanning directly to Dropbox, SharePoint, Google Drive, and other cloud services.
add Does Xerox offer rental or leasing options?
Yes, Xerox offers equipment financing and managed print services contracts. Through Xerox Financial Services, businesses can lease printers with all-inclusive service agreements covering toner, maintenance, and on-site repairs.
add What is Xerox's warranty on office printers?
Xerox VersaLink and AltaLink products include a 1-year on-site warranty. Extended Xerox Total Satisfaction Guarantee coverage is available through Xerox service agreements for multi-year terms.
business_center Xerox Business Support
Xerox enterprise customers with service contracts receive priority support with guaranteed response times and dedicated account management.
phone
Business Line: 1-800-275-9376