support_agent
Official ExpressVPN Customer Support
Online Support ExpressVPN provides support via 24/7 live chat — no phone number
schedule 24/7 via live chat — Available 24/7
verifiedVerified Official blockNo Hidden Fees access_time_filled24/7 Support
Support available via: Live Chat 24/7Email TicketsHelp Center
info
About ExpressVPN
ExpressVPN, founded in 2009 in the British Virgin Islands, is consistently ranked as one of the fastest and most reliable VPNs. With 3,000+ servers in 105 countries, ExpressVPN offers industry-leading speed performance powered by their proprietary Lightway protocol. In 2021, ExpressVPN was acquired by Kape Technologies. ExpressVPN apps are available for all major platforms plus MediaStreamer (Smart DNS) for streaming on devices that don't support VPN apps.
call
When to Call ExpressVPN Support
These situations typically require speaking with a ExpressVPN representative directly.
- check_circle ExpressVPN won't connect on your device
- check_circle A streaming service is blocking ExpressVPN
- check_circle You need help setting up ExpressVPN on your router
- check_circle ExpressVPN is significantly slowing your internet
- check_circle You are being charged after cancellation
- check_circle MediaStreamer (Smart DNS) isn't working
build
Common ExpressVPN Issues
The most-reported ExpressVPN problems and what to expect when you call for each.
ExpressVPN connection failing
chevron_right
Streaming service blocked despite using ExpressVPN
chevron_right
ExpressVPN on router not working
chevron_right tips_and_updates
Fix It Yourself
Try these steps before calling. They resolve the majority of common ExpressVPN issues.
1
Use Lightway protocol for best performance
ExpressVPN's Lightway protocol is built specifically for speed and reliability. Set it to Auto in Settings → Protocol to let ExpressVPN automatically choose the best option, which defaults to Lightway UDP.
2
Try MediaStreamer for streaming devices without VPN app
ExpressVPN's MediaStreamer is a Smart DNS service that unblocks streaming sites on Apple TV, PS5, Xbox, and Smart TVs that don't support VPN apps. Set it up via Network Settings with ExpressVPN's DNS address.
3
Enable Network Lock (Kill Switch)
Turn on Network Lock in ExpressVPN settings to block internet traffic if the VPN drops, preventing your real IP from being exposed. Essential for privacy-sensitive browsing.
quiz ExpressVPN FAQ
Common questions answered by our research team.
add How many devices can use ExpressVPN at once?
ExpressVPN allows 8 simultaneous connections per subscription account. Installing on a compatible router also covers all devices on that network under one connection.
add Does ExpressVPN work in China?
ExpressVPN is one of the few VPNs that works in China with its Lightway and stealth protocols. Results may vary based on current government enforcement. Download the app before traveling to China.
add What is ExpressVPN's refund policy?
ExpressVPN offers a 30-day money-back guarantee with no questions asked. Contact support via live chat at expressvpn.com/support within 30 days of purchase.