Surfshark offers unlimited simultaneous device connections, making it one of the best-value VPNs for families. Get official support for Surfshark VPN, Surfshark Antivirus, and Surfshark Alert.
Surfshark, founded in 2018 in the British Virgin Islands, disrupted the VPN market with its unlimited simultaneous device connections policy — allowing an entire household to protect all devices under one subscription. In 2022, Surfshark merged with Nord Security (NordVPN's parent company). Surfshark One bundles VPN, antivirus, data breach monitoring (Surfshark Alert), and a private search engine.
These situations typically require speaking with a Surfshark representative directly.
The most-reported Surfshark problems and what to expect when you call for each.
Try these steps before calling. They resolve the majority of common Surfshark issues.
Surfshark's CleanWeb feature blocks ads, trackers, malware, and phishing at the DNS level. Enable it in Settings → CleanWeb for a cleaner, safer browsing experience.
Surfshark's MultiHop (Double VPN) routes your traffic through two VPN servers for extra anonymity. Find it in the server list under the MultiHop tab — best for high-risk privacy needs.
Common questions answered by our research team.