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Official NordVPN Customer Support
Online Support NordVPN provides support via 24/7 live chat — no phone number
schedule 24/7 via live chat — Available 24/7
verifiedVerified Official blockNo Hidden Fees access_time_filled24/7 Support
Support available via: Live Chat 24/7Email TicketsHelp Center
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About NordVPN
NordVPN, launched in 2012 by Nord Security (headquartered in Panama), is one of the most popular VPN services worldwide with over 14 million customers. NordVPN offers 5,500+ servers across 60 countries, a strict no-logs policy audited by independent firms, Double VPN (routing through two servers), Onion over VPN, CyberSec ad/malware blocking, and a kill switch. NordVPN apps are available on Windows, Mac, iOS, Android, Linux, and various routers and browser extensions.
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When to Call NordVPN Support
These situations typically require speaking with a NordVPN representative directly.
- check_circle NordVPN won't connect on your specific device
- check_circle Your streaming service is blocking NordVPN
- check_circle NordVPN kill switch is disconnecting your internet unexpectedly
- check_circle You are being charged after cancellation
- check_circle You need help setting up NordVPN on your router
- check_circle Your account was compromised or showing unauthorized logins
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Common NordVPN Issues
The most-reported NordVPN problems and what to expect when you call for each.
Streaming service blocking NordVPN
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Kill switch disconnecting internet randomly
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NordVPN slowing internet speed significantly
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Cannot log in to NordVPN account
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Fix It Yourself
Try these steps before calling. They resolve the majority of common NordVPN issues.
1
Use NordLynx protocol for best speeds
NordLynx is NordVPN's WireGuard-based protocol offering the best balance of speed and security. Set it as default in Settings → VPN Protocol → NordLynx. It's significantly faster than OpenVPN.
2
Enable CyberSec to block ads and malware
NordVPN's CyberSec feature blocks known malicious domains and advertisements at the DNS level, before they load. Enable it in Settings → CyberSec. Note: it may break some websites — add them to the whitelist.
3
Use Split Tunneling for local network access
NordVPN's split tunneling lets you route only specific apps through the VPN while keeping local network access. Go to Settings → Split Tunneling to choose which apps use the VPN.
4
Enable Threat Protection for browser security
NordVPN's Threat Protection (formerly CyberSec) scans downloaded files for malware and blocks trackers. Enable it in the NordVPN app even when the VPN is disconnected for added protection.
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Common questions answered by our research team.
add Does NordVPN keep logs?
NordVPN maintains a strict no-logs policy, independently audited multiple times by PricewaterhouseCoopers and Deloitte. They do not log your browsing activity, connection timestamps, or IP addresses.
add How many devices can use NordVPN simultaneously?
One NordVPN subscription allows 6 simultaneous device connections. You can install the app on unlimited devices but connect 6 at once.
add Does NordVPN work with Netflix?
Yes. NordVPN maintains servers optimized for Netflix and other streaming services. If one server is blocked, try another in the same country until you find one that works with your streaming service.
add What is NordVPN's refund policy?
NordVPN offers a 30-day money-back guarantee. Contact support via live chat at support.nordvpn.com within 30 days of purchase to request a full refund.