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Private Internet Access VPN Support Phone Number & Help

Private Internet Access (PIA) is an open-source VPN with a court-verified no-logs policy. Get official support for PIA apps on Windows, Mac, Linux, iOS, and Android.

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support_agent Official Private Internet Access Customer Support
Online Support
PIA provides support via 24/7 live chat and email — no phone number
schedule 24/7 via live chat — Available 24/7
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Support available via: Live Chat 24/7Email TicketsHelp Center

info About Private Internet Access VPN

Private Internet Access (PIA), founded in 2010, is now part of Kape Technologies. PIA is notable for having its no-logs policy independently verified in US federal court cases — subpoenas issued to PIA produced no usable user data. PIA's apps are fully open-source, supporting Windows, Mac, Linux, iOS, Android, and routers. It includes MACE, a DNS-level ad and malware blocker. With 10 simultaneous connections and competitive pricing, PIA is a strong choice for privacy-conscious users.

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Founded
2010
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Headquarters
Denver, CO
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Support Phone
Online Support
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call When to Call Private Internet Access Support

These situations typically require speaking with a Private Internet Access representative directly.

  • check_circle PIA MACE is blocking websites you need to access
  • check_circle PIA won't connect after a system update
  • check_circle Your PIA subscription is billing incorrectly
  • check_circle PIA kill switch is interrupting your connection unexpectedly
  • check_circle You need help configuring PIA on Linux

build Common Private Internet Access Issues

The most-reported Private Internet Access problems and what to expect when you call for each.

PIA MACE blocking needed websites
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PIA not connecting after Windows update
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tips_and_updates Fix It Yourself

Try these steps before calling. They resolve the majority of common Private Internet Access issues.

1

Enable MACE for DNS-level ad blocking

PIA's MACE feature blocks ads, malware, and trackers at the DNS level for all apps, not just browsers. Enable it in Settings → PIA MACE → On. It's one of the cleanest ad-blocking implementations in any VPN.

2

Use custom DNS servers for extra privacy

PIA lets you set custom DNS servers (like Cloudflare 1.1.1.1 or Google 8.8.8.8) in Settings → DNS to override your ISP's DNS. This prevents DNS leaks and ISP tracking of domain queries.

quiz Private Internet Access FAQ

Common questions answered by our research team.

add Has PIA ever been caught logging user data?
No. PIA has been subpoenaed by US federal courts on multiple occasions and produced no usable user connection data each time, confirming their no-logs policy in practice.
add How many devices does PIA allow?
PIA allows 10 simultaneous device connections per subscription, which is among the highest in the VPN market.