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ProtonVPN Support Phone Number & Help

ProtonVPN is an open-source VPN from the makers of ProtonMail, based in Switzerland. Get official support for ProtonVPN Free and ProtonVPN Plus on all major platforms.

verifiedOpen Source verifiedFree Tier Available verifiedSwitzerland Privacy Laws verifiedNo Logs verifiedSecure Core
support_agent Official ProtonVPN Customer Support
Online Support
ProtonVPN provides support via email and help center — no phone number
schedule Email support with 24–48hr response
verifiedVerified Official blockNo Hidden Fees
emailEmail languageOfficial Website
Support available via: Email SupportHelp CenterCommunity Forum

info About ProtonVPN

ProtonVPN is developed by Proton AG, the Swiss company behind ProtonMail. Headquartered in Geneva, Switzerland, Proton operates under some of the world's strongest privacy laws. ProtonVPN's code is fully open-source and independently audited. The free tier offers unlimited bandwidth with servers in 3 countries — the only major free VPN without bandwidth caps. Secure Core routes traffic through Switzerland, Iceland, or Sweden before exiting, providing extra protection.

calendar_month
Founded
2017
location_city
Headquarters
Geneva, Switzerland
phone
Support Phone
Online Support
public
Website
protonvpn.com

call When to Call ProtonVPN Support

These situations typically require speaking with a ProtonVPN representative directly.

  • check_circle ProtonVPN Secure Core isn't connecting correctly
  • check_circle You're having issues with ProtonVPN's free tier
  • check_circle Your ProtonMail account and ProtonVPN are not syncing
  • check_circle ProtonVPN is blocked by your network or country
  • check_circle You need help with NetShield DNS filtering

build Common ProtonVPN Issues

The most-reported ProtonVPN problems and what to expect when you call for each.

ProtonVPN won't connect
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Secure Core connection very slow
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tips_and_updates Fix It Yourself

Try these steps before calling. They resolve the majority of common ProtonVPN issues.

1

Use the free tier — it's genuinely good

ProtonVPN Free offers unlimited bandwidth (rare for free VPNs), with servers in 3 countries. It's the best free VPN option for privacy-conscious users who don't need streaming server access.

2

Enable NetShield for ad and malware blocking

ProtonVPN's NetShield DNS filter (Plus plans) blocks ads, malware, and trackers at the DNS level for all apps on your device. Enable it in Settings → NetShield.

quiz ProtonVPN FAQ

Common questions answered by our research team.

add Is ProtonVPN free?
Yes. ProtonVPN offers a free tier with unlimited bandwidth, servers in 3 countries, and 1 device. The free tier doesn't include streaming servers or Secure Core. ProtonVPN Plus adds 65+ countries, 10 devices, and all premium features.
add Is ProtonVPN safe?
ProtonVPN is among the most transparent VPNs. Its code is fully open-source, independently audited, and under Swiss privacy law. It has a verified no-logs policy and uses only RAM-based servers that cannot store data.