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TunnelBear VPN Support Phone Number & Help

TunnelBear is known for its beginner-friendly design, annual independent security audits, and a free tier. Get official support for TunnelBear on Windows, Mac, iOS, and Android.

verifiedBeginner Friendly verifiedFree Tier Available verifiedAnnual Security Audit verified5 Devices verifiedNo Logs
support_agent Official TunnelBear Customer Support
Online Support
TunnelBear provides support via email — no phone or live chat
schedule Email support with 24–48hr response
verifiedVerified Official blockNo Hidden Fees
emailEmail languageOfficial Website
Support available via: Email SupportHelp Center

info About TunnelBear VPN

TunnelBear, founded in 2011 in Toronto, Canada, and acquired by McAfee in 2018, is known for its bear-themed UI and approachable design aimed at VPN beginners. TunnelBear is one of the few VPNs to publish annual independent security audits by Cure53. The free tier offers 2GB/month of VPN data. TunnelBear has servers in 47 countries and supports 5 simultaneous connections.

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Founded
2011
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Headquarters
Toronto, Canada
phone
Support Phone
Online Support
public

call When to Call TunnelBear Support

These situations typically require speaking with a TunnelBear representative directly.

  • check_circle TunnelBear's GhostBear mode isn't bypassing restrictions
  • check_circle You want to upgrade from the free tier
  • check_circle TunnelBear isn't connecting in your country
  • check_circle Your TunnelBear account password needs to be reset

build Common TunnelBear Issues

The most-reported TunnelBear problems and what to expect when you call for each.

TunnelBear not connecting in restricted country
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Free tier data used up too quickly
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tips_and_updates Fix It Yourself

Try these steps before calling. They resolve the majority of common TunnelBear issues.

1

Enable VigilantBear (kill switch) for protection

TunnelBear's VigilantBear feature acts as a kill switch, blocking internet traffic if the VPN connection drops unexpectedly. Enable it in settings to prevent IP leaks.

2

Check TunnelBear's annual security audit

TunnelBear publishes the results of its annual security audit by Cure53 on its website. This transparency sets it apart from VPN providers that make unverifiable claims.

quiz TunnelBear FAQ

Common questions answered by our research team.

add Is TunnelBear's free tier actually free?
Yes. TunnelBear Free offers unlimited connections but limits data to 2GB/month. No credit card required for the free account. Upgrade to Unlimited for unlimited data.
add Is TunnelBear safe now that McAfee owns it?
TunnelBear maintains its independent privacy policies and annual security audits under McAfee ownership. Their audits continue to be conducted by Cure53 and results are publicly published.